Senior Manager, Customer Experience & Product Strategy

Level Recruitment AB; Københavns Kommune; On-site; DKK 900,000 - 1,300,000; Full time

Job summary

atNorth seeks a Senior Manager of Customer Experience & Product to lead CX & Product across an international, fast-growing digital infra organization. You will shape the CX strategy, drive journey excellence and oversee product, service catalogue and customer-facing platform priorities.

You will translate customer insight into clear OKRs and roadmaps, lead a team, and collaborate with Product, IT, Sales and Operations to ensure customer needs shape services and platforms.

Qualifications

• 8–10+ years in customer experience, CX or product leadership.
• Experience from data center, IT infrastructure or complex service environments.
• Proven leadership and ability to develop high-performing teams.
• Strong understanding of customer journeys and service design.
• Experience with product/service portfolio management or catalogue governance.
• Ability to translate insights into priorities and measurable outcomes.
• Fluency in English; Danish preferred.

Responsibilities

• Define and lead CX & Product strategy, standards and governance routines.
• Turn customer insight and objectives into clear priorities, roadmaps and OKRs.
• Own end-to-end customer journey framework and lifecycle communications.
• Govern customer feedback and translate insights into improvements.
• Set onboarding, enablement, knowledge and self-service standards.
• Oversee service catalogue governance and product lifecycle input.
• Prioritize requirements for portals, CRM, Jira and self-service tools.
• Align customer needs with commercial priorities in roadmaps.

Skills

Customer Experience Strategy

Leadership

Cross-functional Leadership

Stakeholder Management

Executive Reporting

Strategic Thinking

Education

Bachelor’s or Master’s degree in Business/IT/Engineering

Tools

Jira

CRM systems

Job description

atNorth seeks a Senior Manager of Customer Experience & Product to lead CX & Product across an international, fast-growing digital infra organization. You will shape the CX strategy, drive journey excellence and oversee product, service catalogue and customer-facing platform priorities.

You will translate customer insight into clear OKRs and roadmaps, lead a team, and collaborate with Product, IT, Sales and Operations to ensure customer needs shape services and platforms.