Online Customer Success & Sales Advisor

SeaLink; Vejle; On-site; DKK 92,000 - 110,000; Full time

Job summary

SeaLink in Vejle, Denmark seeks an Online Consultant to deliver excellent customer service across online channels. You will assist customers with inquiries, provide product knowledge, and help drive online sales.

Collaboration with the sales team will aim to improve customer satisfaction and order handling efficiency. The role requires strong written and verbal communication, the ability to multitask, and a willingness to work in a fast-paced online environment.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in customer service is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Respond to inquiries via email, chat and social media with accurate information.
• Provide product knowledge and recommendations to customers.
• Assist in processing online orders and resolve order issues.
• Monitor online reviews and address negative feedback professionally.
• Collaborate with sales to identify opportunities for online sales.

Skills

English fluency

Excellent communication

Multitasking

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Job description

SeaLink in Vejle, Denmark seeks an Online Consultant to deliver excellent customer service across online channels. You will assist customers with inquiries, provide product knowledge, and help drive online sales.

Collaboration with the sales team will aim to improve customer satisfaction and order handling efficiency. The role requires strong written and verbal communication, the ability to multitask, and a willingness to work in a fast-paced online environment.