Online Customer Experience Specialist

TransaLink; Randers Kommune; On-site; DKK 66,000 - 79,000; Full time

Job summary

TransaLink in Randers invites applications for an Online Consultant to join our growing e-commerce team. In this role you will provide high-quality customer service to online shoppers, helping with product information, orders and post-purchase support.

You will use your excellent communication and problem-solving skills to resolve inquiries and complaints, maintain detailed records of all interactions, and work independently with strong time management.

Qualifications

• Previous experience in a customer service or sales role.
• Strong understanding of e-commerce platforms and technology.
• Excellent time management and ability to work independently.

Responsibilities

• Provide high-quality customer service to online customers and assist with product information, orders and post-purchase support.
• Resolve inquiries, orders and complaints with clear communication and problem-solving skills.
• Maintain accurate and detailed records of all customer interactions.

Skills

Customer service

Communication

Problem solving

Tools

Shopify

Job description

TransaLink in Randers invites applications for an Online Consultant to join our growing e-commerce team. In this role you will provide high-quality customer service to online shoppers, helping with product information, orders and post-purchase support.

You will use your excellent communication and problem-solving skills to resolve inquiries and complaints, maintain detailed records of all interactions, and work independently with strong time management.