citizens

SeaLink; Vejle; On-site; DKK 92,000 - 110,000; Full time

Job summary

SeaLink in Vejle, Denmark seeks an Online Consultant to deliver excellent customer service across online channels. You will assist customers with inquiries, provide product knowledge, and help drive online sales.

Collaboration with the sales team will aim to improve customer satisfaction and order handling efficiency. The role requires strong written and verbal communication, the ability to multitask, and a willingness to work in a fast-paced online environment.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in customer service is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Respond to inquiries via email, chat and social media with accurate information.
• Provide product knowledge and recommendations to customers.
• Assist in processing online orders and resolve order issues.
• Monitor online reviews and address negative feedback professionally.
• Collaborate with sales to identify opportunities for online sales.

Skills

English fluency

Excellent communication

Multitasking

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Job description

Job Title Online Consultant - Vejle Denmark

As an Online Consultant in Vejle Denmark you will be responsible for providing excellent customer service through various online platforms

Your main role will be to assist customers with their inquiries and concerns as well as offer product knowledge and recommendations

You will work closely with the sales team to help increase online sales and improve customer satisfaction

Responsibilities

• Respond to customer inquiries and concerns through online channels such as email chat or social media
• Provide accurate and timely information about products or services to customers
• Assist in processing online orders and resolving any order issues
• Monitor online reviews and respond to any negative feedback in a professional manner
• Collaborate with the sales team to identify opportunities for increasing online sales
• Continuously update product knowledge to better assist customers
• Help develop and improve customer service processes for online channels

Requirements

• High school diploma or equivalent college degree preferred
• Previous experience in a customer service role is a plus
• Excellent communication skills both written and verbal
• Familiarity with various online platforms such as email chat social media etc
• Ability to multitask and handle multiple inquiries at once
• Strong problem-solving skills
• Fluent in English proficiency in other languages is a plus
• Must have a biometric passport or ability to obtain one
• Must be legally able to work in Denmark

Salary Starting salary for this position is 1400$ per month Salary may increase based on performance and experience

If you are a quick learner with strong communication skills and enjoy working in a fast-paced environment this could be the perfect job for you