Online Customer Advisor — Accommodation Included

GlobalProcure; Vejle; On-site; DKK 61,000 - 83,000; Full time

Benefits offered by this job

Accommodation

Job summary

GlobalProcure in Vejle, Denmark is seeking an Online Consultant to provide expert advice and assistance to customers through online platforms, ensuring satisfaction by addressing inquiries in a timely and professional manner.

You will communicate via chat, email and social channels; resolve issues; offer product recommendations; stay up-to-date with policies; and collaborate with teammates to maintain a consistent customer experience.

Qualifications

• Experience in customer service or sales is preferred.
• Excellent written and verbal English communication.
• Strong problem-solving abilities and composure under pressure.
• Comfortable using online platforms and CRMs.

Responsibilities

• Communicate with customers via chat, email and social channels.
• Identify and resolve customer issues accurately and efficiently.
• Provide product recommendations and educate customers on features.
• Maintain a positive attitude with challenging customers.
• Collaborate with team members to ensure consistent customer service.
• Stay up-to-date with product knowledge, promotions and policies.
• Use CRM software to track interactions and follow up.

Skills

Customer service

English communication

Problem solving

Tech-savvy

Job description

GlobalProcure in Vejle, Denmark is seeking an Online Consultant to provide expert advice and assistance to customers through online platforms, ensuring satisfaction by addressing inquiries in a timely and professional manner.

You will communicate via chat, email and social channels; resolve issues; offer product recommendations; stay up-to-date with policies; and collaborate with teammates to maintain a consistent customer experience.