Online Customer Service Specialist with Growth

RedLine Freight Services; Herning; On-site; DKK 76,000 - 102,000; Full time

Benefits offered by this job

Career growth

Dynamic work environment

Regular training sessions

Job summary

RedLine Freight Services in Herning is seeking an Online Consultant to deliver outstanding customer service for online customers. You will handle inquiries via email, chat, and social media, providing accurate product information and creating personalized customer experiences.

The role emphasizes problem-solving, empathy, and teamwork, with opportunities to grow within a dynamic e-commerce environment.

Qualifications

• 1 year or more experience in customer service.
• Excellent written and verbal communication in English; other languages a plus.
• Strong problem-solving and quick thinking.
• Empathetic and patient with difficult customers.
• Knowledge of basic computer software including Microsoft Office and online communication tools.

Responsibilities

• Respond promptly and professionally to customer inquiries and complaints via email, chat, and social media.
• Provide accurate information about products, services, promotions and policies.
• Maintain a positive attitude while handling challenging situations.
• Build strong relationships with customers by providing personalized assistance.
• Collaborate with team members to resolve complex issues or escalate when necessary.
• Stay up-to-date on product knowledge and industry trends.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Empathy

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

RedLine Freight Services in Herning is seeking an Online Consultant to deliver outstanding customer service for online customers. You will handle inquiries via email, chat, and social media, providing accurate product information and creating personalized customer experiences.

The role emphasizes problem-solving, empathy, and teamwork, with opportunities to grow within a dynamic e-commerce environment.