Online consultant

SteelAxis; Aalborg; On-site; DKK 84,902 - 101,695; Full time

Job summary

SteelAxis is seeking a highly motivated Online Consultant to join their team in Aalborg. This role involves providing excellent customer service through email, chat, and social media. The candidate will help clients by responding promptly to inquiries and building strong relationships.

The ideal applicant should have a Bachelor's degree and at least 2 years of experience in customer service or sales. The salary is $1300 per month, and remote work may be considered.

Qualifications

• Minimum 2 years of experience in a customer service or sales role, preferably online.
• Strong problem-solving skills with the ability to think quickly on your feet.
• Proven track record of meeting or exceeding sales targets is a plus.

Responsibilities

• Respond promptly to client inquiries via email, chat and social media.
• Build strong relationships with clients and understand their needs.
• Identify opportunities for upselling and cross-selling products.

Skills

Excellent communication skills in English

Problem-solving skills

Experience in customer service

Proficient in online communication tools

Education

Bachelor's degree in Business Administration or related field

Job description

We are seeking a highly motivated and experienced Online Consultant to join our fast‑paced team in Aalborg. As an Online Consultant you will be responsible for providing excellent customer service and support to our clients through various online channels such as email, chat, and social media.

Responsibilities

• Respond promptly and professionally to client inquiries via email, chat and social media.
• Provide accurate information and solutions to client questions and concerns.
• Build strong relationships with clients by understanding their needs and offering personalized recommendations.
• Keep up‑to‑date on company products, services and promotions to effectively assist clients.
• Identify opportunities for upselling and cross‑selling products or services to clients.
• Collaborate with other team members to ensure timely resolution of client issues.
• Continuously monitor online channels for client feedback and elevate any potential issues to the appropriate department.
• Maintain detailed records of all client interactions in our CRM system.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• Minimum 2 years of experience in a customer service or sales role, preferably in an online setting.
• Excellent communication skills in English, written and verbal.
• Proficient in using various online communication tools such as email, chat and social media platforms.
• Strong problem‑solving skills with the ability to think quickly on your feet.
• Proven track record of meeting or exceeding sales targets is a plus.

Salary: 1300$ per month.

Location: Aalborg, Denmark. Remote work may be considered.

If you are a self‑motivated individual with excellent customer service skills who is looking for a challenging yet rewarding career opportunity, we would love to hear from you.