Online consultant

ApexBuild Solutions; Odense; On-site; DKK 91,433 - 109,518; Full time

Benefits offered by this job

Competitive salary

Accommodation for non‑local candidates

Visa sponsorship for international candidates

Training and support

Job summary

ApexBuild Solutions, a growing e-commerce company in Odense, Denmark, is looking for a motivated Online Consultant. The role involves responding to customer inquiries, assisting with product selections, and collaborating with team members to enhance customer experience.

The ideal candidate should possess excellent communication skills and be capable of independent work. In return, we offer a competitive salary of $1,400 per month, accommodation for non-local candidates, and visa sponsorship.

Qualifications

• 1+ years of experience in customer service or sales, freshers welcome.
• Ability to think on your feet.
• Good knowledge of social media platforms.

Responsibilities

• Respond promptly to customer inquiries via email and phone.
• Assist customers with product selection and order placement.
• Troubleshoot issues raised by customers.

Skills

Excellent communication skills in English

Problem-solving skills

Knowledge of e-commerce platforms

Ability to work in a team

Customer service experience

Education

Bachelor's degree in Business Administration or Marketing

Job description

We are a rapidly growing e-commerce company based in Odense, Denmark, and we are seeking a dynamic and motivated individual to join our team as an Online Consultant.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Assist customers with product selection, order placement, and payment processes.
• Troubleshoot any issues or concerns raised by customers.
• Collaborate with other team members to improve customer experience on our website and social media platforms.
• Provide feedback to management on customer trends and needs.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field (not a strict requirement).
• 1+ year of experience in customer service or sales (freshers are welcome).
• Excellent communication skills in English; additional languages are a plus.
• Strong problem‑solving skills and ability to think on your feet.
• Good knowledge of e-commerce platforms and social media (Facebook, Instagram, etc.).
• Ability to work independently as well as part of a team.

What We Offer

• Competitive salary of $1,400 per month with potential for growth.
• Accommodation provided for non‑local candidates.
• Visa sponsorship for international candidates.
• Young and dynamic work environment with opportunities for career development.
• Training and support from experienced professionals.

If you are passionate about helping customers and thrive in a fast‑paced online environment, we would love to hear from you.