Online consultant

SteelAxis; Horsens; On-site; DKK 99,264 - 134,299; Full time

Job summary

SteelAxis in Horsens is hiring an Online Consultant to join our team and enhance customer experiences across live chat, email, and social media channels.

The role requires strong communication, problem-solving, and time-management skills, with a preference for prior customer service experience. A bachelor's degree or equivalent experience is expected, and remote work options may be available for the right candidate.

Qualifications

• Excellent written and verbal communication.
• Strong problem-solving abilities.
• Time management and multitasking in a fast-paced environment.
• Customer service experience is preferred but not required.
• Proficiency in using various online platforms such as live chat, email, and social media.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Provide exceptional customer service through online channels including live chat, email, and social media.
• Answer customer inquiries and assist with any issues or concerns they may have.
• Monitor and respond to customer reviews and feedback.
• Collaborate with other team members to ensure a seamless customer experience.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Identify opportunities for improvement in processes and procedures.

Skills

Communication

Problem-solving

Time management

Multitasking

Customer service experience

Proficiency with online platforms

Education

Bachelor's degree or equivalent

Tools

Live Chat

Email

Social Media

Job description

Our company is hiring an Online Consultant to join our team in Horsens.

Responsibilities

• Provide exceptional customer service through online channels including live chat, email, and social media.
• Answer customer inquiries and assist with any issues or concerns they may have.
• Monitor and respond to customer reviews and feedback.
• Collaborate with other team members to ensure a seamless customer experience.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Identify opportunities for improvement in processes and procedures.

Requirements

• Excellent communication skills both written and verbal.
• Strong problem-solving abilities.
• Time management skills and ability to multitask in a fast-paced environment.
• Customer service experience is preferred but not required.
• Proficiency in using various online platforms such as live chat, email, and social media.
• Bachelor's degree or equivalent work experience.

Salary: $1600 per month for this full‑time position.

Visa Sponsorship: We are open to considering candidates who require visa sponsorship.

Location: This job is based in Horsens but remote work options may be available for the right candidate.

Urgency: This position is urgent and we are looking to fill it as soon as possible.