Online Consultant - Esbjerg, Denmark

EcoFarm Solutions; Esbjerg; Presencial; DKK 68.000 - 81.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible working hours

Training and development

Office in Esbjerg

Descripción de la vacante

EcoFarm Solutions in Esbjerg, Denmark, is looking for an Online Consultant to provide personalized support to clients via live chat, email and social media. You will answer inquiries, offer product guidance, and maintain accuracy and speed.

The role requires strong verbal and written English, optional Danish, multitasking in a fast-paced environment, and solid problem-solving. The office in Esbjerg offers a friendly team, ongoing training, and a competitive monthly salary.

Formación

• Previous customer service experience is preferred.
• Excellent verbal and written communication skills in English (Danish is a plus).
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and ability to think on your feet.
• Biometric passport required for international travel if needed.

Responsabilidades

• Communicate with clients through various online channels such as live chat, email or social media.
• Understand client needs and provide appropriate solutions or recommendations.
• Maintain a positive and professional attitude while handling client inquiries or complaints.
• Keep up-to-date with company products, services, and policies in order to provide accurate information to clients.
• Collaborate with other team members to ensure efficient resolution of client issues.
• Follow up on client inquiries or requests in a timely manner.

Conocimientos

Excellent communication

Customer service

Multitasking

Professionalism

Herramientas

Microsoft Office Suite

Social media platforms

Descripción del empleo

Online Consultant - Esbjerg, Denmark

As an Online Consultant, you will be responsible for providing personalized and professional support to clients through various online platforms. Your main goal will be to assist clients with their inquiries and provide them with accurate and timely information regarding our products or services. This position requires excellent communication skills, as well as the ability to multitask and handle multiple clients at once.

Key Responsibilities:

• Communicate with clients through various online channels such as live chat, email or social media
• Understand client needs and provide them with appropriate solutions or recommendations
• Maintain a positive and professional attitude while handling client inquiries or complaints
• Keep up-to-date with company products, services, and policies in order to provide accurate information to clients
• Collaborate with other team members to ensure efficient resolution of client issues
• Follow up on client inquiries or requests in a timely manner

Requirements:

• Previous customer service experience is preferred
• Excellent verbal and written communication skills in English (Danish is a plus)
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and ability to think on your feet
• Proficient computer skills, including knowledge of Microsoft Office Suite and social media platforms
• Biometric passport required for international travel if needed

We offer:

• Competitive salary of 1000$ per month
• Flexible working hours
• Continuous training and development opportunities
• Friendly working environment in our office located in Esbjerg