Online Consultant

Oasis Wellness Oman; Esbjerg; On-site; DKK 95,000 - 114,000; Full time

Job summary

Oasis Wellness Oman is seeking an Online Consultant to deliver excellent customer service across online channels from Esbjerg, Denmark. You will respond to inquiries, provide product information, and guide clients through purchasing decisions.

The role requires strong communication, multitasking, and problem-solving skills, with fluency in English. Prior customer service or sales experience is a plus. Local candidates preferred for on-site work.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in customer service or sales is a plus but not required.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving with a customer-centric approach.
• Proficient with online communication tools (email, chat, social media).
• Ability to work independently and in a team.
• Fluent in English; additional languages are a plus.

Responsibilities

• Respond to client inquiries via online channels such as email, chat, and social media.
• Provide accurate information about the company’s products or services.
• Assist clients in making purchase decisions by understanding needs and recommending solutions.
• Resolve product or service issues efficiently and effectively.
• Keep track of client interactions and document feedback for future reference.
• Collaborate with the sales team to identify leads and convert them into customers.
• Stay updated on industry trends to provide informed recommendations.
• Work with other departments to ensure a smooth customer experience.

Skills

Communication

Multitasking

Problem solving

Customer service

Teamwork

Independent work

English fluency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Email

Chat platforms

Social media platforms

Job description

Online Consultant

As an Online Consultant, you will be responsible for providing excellent customer service and support to clients through various online channels. This includes responding to inquiries, resolving issues, and offering guidance and advice related to the company's products or services.

Key Responsibilities

• Respond to client inquiries and concerns through online platforms such as email, chat, and social media
• Provide accurate information about the company's products or services
• Assist clients in making purchase decisions by understanding their needs and recommending suitable solutions
• Resolve any product or service-related issues efficiently and effectively
• Keep track of client interactions and maintain a record of customer feedback for future reference
• Collaborate with the sales team to identify potential leads and assist in converting them into customers
• Stay updated on industry trends and developments to provide informed recommendations to clients
• Work closely with other departments within the company to ensure a smooth customer experience

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Previous experience in customer service or sales is a plus but not required
• Excellent communication skills, both written and verbal
• Proven ability to multitask and work in a fast-paced environment
• Strong problem-solving skills with a customer-centric approach
• Proficient in using various online communication tools such as email, chat, and social media
• Ability to work independently as well as part of a team
• Fluency in English (additional languages are a plus)

Salary: 1400$ per month (negotiable based on experience)

Location: Esbjerg, Denmark (local candidates preferred)

Employment Type: Full-Time

If you are passionate about providing exceptional customer service, have strong communication skills, and are looking for an exciting opportunity in Esbjerg, then we want to hear from you!

Note: This is an urgent job opportunity. Applicants must have a biometric passport ready for immediate employment.