Online consultant

PrimeDefense USA; Kolding; On-site; DKK 67,713 - 91,611; Full time

Benefits offered by this job

Accommodation provided

Visa sponsorship

Training programs

Job summary

PrimeDefense USA is seeking an experienced Online Consultant for our Kolding office. You will provide expert advice and support to clients via email, chat, and social media, aiming to ensure customer satisfaction and timely resolutions.

The role requires strong communication, problem-solving, and the ability to multitask in a dynamic environment. Knowledge of online marketing and e-commerce is preferred, with visa sponsorship options available for the right candidate.

Qualifications

• Proven work experience as an online consultant or similar role.
• Excellent written and verbal English.
• Proficient with email, chat and social media tools.
• Ability to multitask and work independently with minimal supervision.
• Knowledge of online marketing and e-commerce preferred.

Responsibilities

• Communicate with clients through digital channels to provide assistance and resolve issues.
• Understand client needs and provide suitable solutions or recommendations.
• Maintain knowledge of products, services, promotions and policies.
• Collaborate with team members to ensure a seamless customer experience.
• Handle multiple tasks while maintaining quality standards.
• Identify potential sales opportunities during customer interactions.
• Monitor feedback and suggest improvements for service delivery.

Skills

Communication skills

Customer service

Problem solving

Independent worker

Time management

English proficiency

Tools

Email tools

Chat platforms

Social media tools

Job description

We are hiring an experienced and knowledgeable Online Consultant for our growing company in Kolding As an online consultant you will be responsible for providing expert advice and support to clients via various digital channels such as email chat and social media Your main goal will be to ensure customer satisfaction by addressing their needs and concerns in a timely manner The ideal candidate must have excellent communication and problem-solving skills as well as the ability to multitask and work independently Knowledge of online marketing and e-commerce is also preferred This is a full-time position with a salary of 1100$ per month along with accommodation and visa sponsorship options available for the right candidate We welcome applications from all genders and nationalities

Responsibilities

• Communicate with clients through various digital channels to provide assistance and resolve issues
• Understand clients needs and provide suitable solutions or recommendations
• Maintain up-to-date knowledge of our productsservices promotions and policies
• Collaborate with other team members to ensure seamless customer experience
• Handle multiple tasks simultaneously while maintaining quality standards
• Identify potential sales opportunities during customer interactions
• Monitor customers feedback and suggest improvements for better service delivery

Requirements

• Proven work experience as an online consultant or similar role
• Excellent communication skills in English written and verbal
• Proficient in using digital communication tools such as email chat social media platforms
• Strong problem-solving abilities with a customer-oriented approach
• Ability to work independently with minimal supervision
• Good understanding of online marketing principles and e-commerce trends preferred
• Flexible schedule to accommodate different time zones if needed

Benefits

• Competitive salary of 1100$ per month
• Accommodation provided
• Visa sponsorship options available
• Dynamic work environment with opportunities for growth
• Training programs to enhance skills
• Supportive team culture promoting diversity

If you are passionate about providing exceptional customer service and have the required skills and experience we would love to hear from you