Online consultant

EliteHire; Roskilde; On-site; DKK 80,600 - 109,047; Full time

Job summary

EliteHire is seeking an Online Consultant to provide expert guidance to clients through email, chat and video calls. You will translate product knowledge into clear, actionable advice while building trusted relationships with customers worldwide.

This role requires excellent communication, critical thinking, and the ability to work independently in a fast-paced environment. The position is based in Roskilde, Denmark, with support for housing options as needed.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Excellent written and verbal communication skills.
• Ability to think critically, analyze information and provide effective solutions.
• Strong customer service mindset and a passion for helping others.
• Familiarity with online communication platforms such as email, chat and video conferencing.
• Fluency in English; knowledge of other languages is a plus.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide online consultations to clients regarding our companys products or services.
• Respond promptly and professionally to client inquiries through various digital channels.
• Build strong relationships with clients by understanding their needs and offering solutions that meet their requirements.
• Utilize your knowledge of our companys offerings to provide valuable recommendations and guidance to clients.
• Keep up-to-date with industry trends and developments to better assist clients.
• Collaborate with team members to improve the overall customer experience.

Skills

Excellent communication

Critical thinking

Problem solving

Customer service

Online channels familiarity

English fluency

Independent work

Education

Bachelor's degree or equivalent experience

Job description

Online Consultant

As an Online Consultant you will be responsible for providing expert advice and assistance to clients through online channels. This role requires excellent communication skills as you will be interacting with clients from all over the world. You will also need to have a strong understanding of the products or services offered by our company in order to effectively guide clients toward making informed decisions.

Key Responsibilities

• Provide online consultations to clients regarding our companys products or services
• Respond promptly and professionally to client inquiries through various digital channels
• Build strong relationships with clients by understanding their needs and offering solutions that meet their requirements
• Utilize your knowledge of our companys offerings to provide valuable recommendations and guidance to clients
• Keep up-to-date with industry trends and developments in order to better assist clients
• Collaborate with team members to improve the overall customer experience

Requirements

• Bachelors degree in a relevant field or equivalent work experience
• Excellent communication skills both written and verbal
• Ability to think critically, analyze information and provide effective solutions
• Strong customer service skills and a passion for helping others
• Familiarity with online communication platforms such as email, chat and video conferencing
• Fluency in English; knowledge of other languages is a plus
• Ability to work independently and in a fast-paced environment

Salary

The starting salary for this position is 1300 USD per month.

Location

This position is located in Roskilde, Denmark. While accommodation is not provided, we can offer assistance with finding suitable housing options.

If you are a proactive and enthusiastic individual who enjoys helping others and has strong communication skills, we encourage you to apply for this exciting opportunity as an Online Consultant.