NPL and Collections Manager

Ikano Bank; Glostrup Kommune; On-site; DKK 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Annual Social Day

Favorable Conditions for Ikano Bank00

Job summary

Ikano Bank in Denmark is seeking a senior leader to head the NPL & Collections team across multiple markets. You will define end-to-end collections strategies spanning early to late stages, including legal pathways, and drive performance improvements within a prudent risk framework.

Fluent English and 7+ years in banking with cross-market collections or credit risk are expected, with strong vendor management and transformation experience. The role is permanent, full-time, based in Glostrup.

Qualifications

• 7+ years in banking with collections, NPL management, or credit risk.
• Experience managing cross-market collections processes and vendors.
• Leadership experience in multi-market environments is preferred.

Responsibilities

• Lead and develop the NPL & Collections team across markets.
• Define end-to-end collections strategies for early to late stages, including legal paths.
• Monitor KPIs, drive risk management, and optimize portfolio performance.
• Collaborate with Credit Framework & Excellence, Commercial, Digital, Finance and local markets.
• Drive transformation, including process automation and data-driven improvements.

Skills

Leadership

Analytical skills

Credit risk management

Multi-market experience

Regulatory compliance

Education

Bachelor's Degree

Job description

Office Location

Sweden - Malmö/Stockholm, Germany - Wiesbaden, Norway - Asker, UK - Nottingham, Finland - Espoo, Austria - Vienna, Poland - Warsaw, Denmark - Glostrup

Employment Type

Permanent

Full Time/Part Time

Full Time

Who we are

At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together and dares to do things a little differently, you will feel right at home here.

Working in the Credit function means helping build a strong, responsible bank by setting smart credit strategies and promoting a culture of prudent risk management. It’s about supporting the business to grow safely and confidently, making a positive impact through sound and trustworthy decision-making.

Purpose of the Job

This is a multi-market vacancy and candidates in all markets where Ikano Bank operates will be considered.

Responsibilities of the Job

• Lead and develop the NPL & Collections team, fostering a high-performance, collaborative, and improvement-oriented culture.
• Define and implement end-to-end collections strategies across early and late stages, ensuring effectiveness and efficiency across markets.
• Optimize NPL portfolio performance, including recoveries, cure rates, write-offs, and cost efficiency.
• Manage external collection agencies and debt buyers, including vendor selection, allocation, benchmarking, and performance optimization.
• Implement collection principles, settlement strategies, and operational processes, including legal and insolvency pathways.
• Monitor and analyze NPL and collections KPIs, identifying risks and improvement opportunities, and driving corrective actions.
• Ensure closed-loop feedback into the Credit Portfolio Analytics team, contributing to continuous improvement of the credit lifecycle.
• Ensure compliance with regulatory requirements and internal governance, including implementation of new or updated regulations.
• Collaborate closely within the Credit function, especially the Credit Framework & Excellence team, Commercial, Digital, Finance, and local markets to align strategies and optimize overall portfolio performance.
• Drive transformation initiatives, including process optimization, automation, and data-driven enhancements within collections and NPL management.

Education Level

Bachelor's Degree

Experience/Demonstrated Competencies

• 7+ years of experience in banking, with a strong focus on collections, NPL management, or credit risk.
• Proven experience in managing collections processes and/or NPL portfolios across markets.
• Experience in vendor management, including collection agencies and debt sale partners.
• Ideally leadership experience, including managing teams and driving performance.
• Experience working within regulatory frameworks and compliance requirements.
• Proven track record of improving recovery performance and operational efficiency.
• Experience working in international and multi-market environments.
• Experience working in transformation initiatives, process optimization, or automation is a strong advantage processes.

Language Competencies

Fluency in English, additional languages are advantageous

Knowledge required

• Understanding of collections and non-performing loan management across the full lifecycle.
• Knowledge of debt collection processes, debt sales, and recovery strategies.
• Understanding of credit risk management, default management, and portfolio performance drivers.
• Good knowledge of regulatory requirements and compliance frameworks related to lending and collections.
• Familiarity with vendor management, including working with collection agencies and debt buyers.
• Understanding of legal frameworks, insolvency processes, and settlement strategies.
• Knowledge of data analytics, reporting, and performance monitoring in a credit risk environment.
• Awareness of cross-market differences and operating models in collections.

Capabilities for this job

• Proven leadership capability, with the ability to lead, coach, and develop teams across multiple markets.
• Strong analytical skills with the ability to translate collections and NPL performance data into actionable strategies and recovery improvements.
• Deep ability to design, implement, and optimize end-to-end collections processes across early, late, and legal stages.
• Strong expertise in managing NPL portfolios, including segmentation, prioritization, and treatment strategy optimization.
• Ability to define and execute effective debt sales strategies, including pricing, timing, and portfolio selection.
• Ability to optimize recovery performance through settlement strategies, restructuring approaches, and legal/insolvency pathways.
• Strong understanding of operational levers in collections (e.g., contact strategies, channel mix, outsourcing models) and how to improve efficiency and outcomes.
• Strong communication skills, with the ability to present complex collections and NPL topics clearly to senior stakeholders and external vendors.
• Capability to balance operational performance management with strategic development and transformation initiatives.

What motivates you?

• Driven to lead and develop a high-performing team in a results-oriented environment.
• Passion for improving collections and recovery performance through data-driven decision-making.
• Commitment to continuous improvement, efficiency, and operational excellence.
• Collaborative mindset with strong engagement across functions, markets, and external partners.
• Motivated to drive transformation and innovation within collections and NPL management.

Salary (per annum)

According to the market

Ikano Bank Benefits

• Annual Social Day for all Employees
• Favorable Conditions for Ikano Bank Products

Applications Close Date

10 Oct 2026