Senior NPL & Collections Lead - Multi-Market

Ikano Bank; Glostrup Kommune; On-site; DKK 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Annual Social Day

Favorable Conditions for Ikano Bank00

Job summary

Ikano Bank in Denmark is seeking a senior leader to head the NPL & Collections team across multiple markets. You will define end-to-end collections strategies spanning early to late stages, including legal pathways, and drive performance improvements within a prudent risk framework.

Fluent English and 7+ years in banking with cross-market collections or credit risk are expected, with strong vendor management and transformation experience. The role is permanent, full-time, based in Glostrup.

Qualifications

• 7+ years in banking with collections, NPL management, or credit risk.
• Experience managing cross-market collections processes and vendors.
• Leadership experience in multi-market environments is preferred.

Responsibilities

• Lead and develop the NPL & Collections team across markets.
• Define end-to-end collections strategies for early to late stages, including legal paths.
• Monitor KPIs, drive risk management, and optimize portfolio performance.
• Collaborate with Credit Framework & Excellence, Commercial, Digital, Finance and local markets.
• Drive transformation, including process automation and data-driven improvements.

Skills

Leadership

Analytical skills

Credit risk management

Multi-market experience

Regulatory compliance

Education

Bachelor's Degree

Job description

Ikano Bank in Denmark is seeking a senior leader to head the NPL & Collections team across multiple markets. You will define end-to-end collections strategies spanning early to late stages, including legal pathways, and drive performance improvements within a prudent risk framework.

Fluent English and 7+ years in banking with cross-market collections or credit risk are expected, with strong vendor management and transformation experience. The role is permanent, full-time, based in Glostrup.