Collection Specialist

Santander Nordics; Hvidovre Kommune; On-site; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Pension

Private health insurance

Continuous learning opportunities

Job summary

Santander Consumer Bank in Denmark is seeking a proactive Collection Specialist to join the Danish Collections team. The role blends day-to-day case handling with process improvements, ensuring compliance and customer satisfaction in a Nordic context.

The ideal candidate has 3+ years in collections, knowledge of debt collection laws, and strong Excel/Word skills. Fluency in Danish and English is required; experience with CoreView or similar systems is a plus.

Qualifications

• Minimum 3 years in collections, customer service, or related roles.
• Experience in banking/financial services is advantageous.
• Knowledge of debt collection laws and Nordic practices is preferred.
• Proficient with Microsoft Office; familiarity with collection systems is beneficial.
• Interest in digital tools, automation, and process improvements.

Responsibilities

• Respond to customer enquiries via phone, email, and other channels.
• Handle queries from customers, agencies, legal partners, and other stakeholders.
• Manage collection activities across the customer journey, including reminders and terminations.
• Prepare cases for external debt collection and support repossessed assets administration.
• Gather documentation from authorities and forward legal papers to partners.
• Ensure accurate documentation and compliance with policies and regulations.
• Identify process improvements to increase efficiency and customer experience.
• Participate in system enhancements, testing, and implementation.
• Collaborate with Nordic colleagues to maintain consistent collection practices.

Skills

Customer-oriented

Solution-driven

Organised

Team collaboration

Tools

Microsoft Excel

Microsoft Word

CoreView or similar

Job description

Country: Denmark

At Santander Consumer Bank, we are committed to helping our customers manage their financial obligations with professionalism, integrity, and a customer-focused approach. As part of one of Europe's largest financial groups, you'll join an international organisation where collaboration, continuous improvement, and personal development are highly valued.

We are looking for a proactive and solution-oriented Collection Specialist to join our Danish Collections team. In this role, you will combine day-to-day operational case handling with opportunities to improve processes, collaborate across functions, and contribute to delivering an excellent customer experience while ensuring compliance with regulatory requirements.

Key Responsibilities

As a Collection Specialist, your responsibilities will include:

• Responding to customer enquiries via phone, email, and other communication channels in a professional and customer-focused manner.
• Handling enquiries from customers, collection agencies, legal partners, and other stakeholders.
• Managing collection activities throughout the customer journey, including reminders, loan terminations, and preparation of cases for external debt collection.
• Processing deceased estate cases related to loans and credit facilities, including creditor claims.
• Ordering and retrieving documentation from relevant authorities and institutions.
• Preparing and forwarding legal documentation and case files to external partners and legal counsel.
• Supporting the administration of repossessed vehicles and other secured assets.
• Ensuring accurate documentation and record keeping in accordance with internal policies and regulatory requirements.
• Identifying opportunities to improve collection processes, increase efficiency, and enhance the customer experience.
• Participating in system enhancements, testing, and implementation of new processes where relevant.
• Collaborating closely with colleagues across departments and with Nordic stakeholders to ensure consistent and compliant collection practices.

Qualifications & Experience

We are looking for someone who has:

• A minimum of 3 years' experience within collections, customer service, customer operations, or a similar role.
• Experience from the banking or financial services sector is an advantage.
• Good knowledge of debt collection legislation and regulatory requirements.
• Knowledge of debt collection practices in one or more Nordic countries is considered an advantage.
• Experience working with Microsoft Office, particularly Excel and Word.
• Experience with CoreView or similar collection systems is beneficial.
• An interest in digital tools, automation, and system improvements.

Personal Profile

To succeed in this role, you are:

• Customer-oriented and able to balance empathy with business objectives.
• Solution-oriented with a strong focus on delivering results.
• Structured, organised, and able to manage multiple priorities in a dynamic environment.
• Curious, proactive, and motivated to continuously improve the way we work.
• A collaborative team player who enjoys working across functions and organisational boundaries.
• Process-driven, with an eye for detail and a strong commitment to quality.
• A person of high integrity who ensures compliance with policies, procedures, and regulatory requirements.
• Comfortable taking ownership of your work and contributing to a positive team culture.

Language Skills

• Fluent in Danish, both written and spoken.
• Professional working proficiency in English.

What We Offer

At Santander Consumer Bank, you'll become part of an international organisation with a strong Nordic presence and an inclusive, collaborative culture.

We offer:

• An exciting and varied role with opportunities to influence how we work.
• A professional yet informal working environment with supportive and experienced colleagues.
• Opportunities for continuous learning and professional development.
• Close collaboration with colleagues across the Nordic organisation.
• Competitive salary and benefits, including pension and private health insurance.
• A workplace where your ideas, initiative, and contribution make a real difference.

All applications will be treated with strict confidentiality.

We perform background checks on all relevant candidates. For positions that require authorization and/or confirmation of suitability, a police certificate of good conduct and credit check must be presented. Background check is carried out with prior consent from the candidate.