Credit Operations Junior Specialist - Lunar

Lunar ApS; Aarhus; On-site; DKK 320,000 - 420,000; Full time

Benefits offered by this job

4 days in the office

Modern equipment

Pension & health insurance

Enhanced parental leave

Job summary

Lunar ApS in Copenhagen, Denmark, is hiring a Credit Operations Junior Specialist to join the Credit Operations team and help prevent overdrafts, support the full pre-collection journey, and assist in building Lunar's Nordic lending operations.

You will work closely with our credit and product teams, handle manual pre-collection tasks, monitor handovers to our external collection partner, and contribute to process improvements and new lending initiatives in 2026.

Qualifications

• Bachelor of Financial Management and Services or similar educational background.
• You are structured and reliable in daily operational tasks.
• You are genuinely curious and proactive, spotting problems and fixing them at the root.
• You communicate clearly in writing, internally and with customers.
• You are comfortable working across multiple tasks and stakeholders in a fast-moving environment.
• You thrive in a team where we lift together and hold each other to a high standard.

Responsibilities

• Proactively identify and act on potential overdrafts before they escalate.
• Handle all manual pre-collection tasks and communication with customers.
• Manage and monitor handovers of cases to our external collection partner accurately, on time, and in compliance.
• Serve as the connecting link between Lunar and our collection partner throughout the recovery process.
• Work closely with different internal stakeholders on a daily basis - you're the credit expert in the room, and people will come to you.
• Monitor our automated credit systems and flag anomalies or optimisation opportunities to our product and engineering teams.
• Collect feedback and contribute to the continuous improvement and automation of our credit processes.
• Review and process loan applications as Lunar rolls out its new lending products across the Nordics in 2026.

Education

Bachelor of Financial Management and Services

Job description

Banking hasn't changed much in decades. We're changing that. One product at a time.

Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Ourengineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics.

Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm.

We move fast, we build with purpose, and we're just getting started.

As our new Credit Operations Junior Specialist, you'll join the Credit Operations team based in Copenhagen, working to proactively prevent overdrafts, support customers through the full pre-collection journey, and help build out Lunar's new lending operations across the Nordics.

The Credit Operations team sits at the heart of Lunar's financial operations and is based in Copenhagen. We work across all three Nordic markets to proactively prevent overdrafts, support customers through the full pre-collection journey, and ensure seamless handovers to our collection partner when needed. In 2026, we're expanding our scope to include loan applications - processing and assessing requests for Lunar's new lending products.

We are a team that takes ownership. We run smooth daily operations, continuously improve our processes in close collaboration with our tech teams, and hold ourselves to a high standard of quality in every customer interaction.

What will you do?

• Proactively identify and act on potential overdrafts before they escalte
• Handle all manual pre-collection tasks and communication with customers
• Manage and monitor handovers of cases to our external collection partner accurately, on time, and in compliance
• Serve as the connecting link between Lunar and our collection partner throughout the recovery process
• Work closely with different internal stakeholders on a daily basis - you're the credit expert in the room, and people will come to you
• Monitor our automated credit systems and flag anomalies or optimisation opportunities to our product and engineering teams
• Collect feedback and contribute to the continuous improvement and automation of our credit processes
• Review and process loan applications as Lunar rolls out its new lending products across the Nordics in 2026

What are we looking for in you?

• We are looking for someone with a Bachelor of Financial Management and Services or a similar educational background. Experience within lending is a plus.
• You are structured and reliable - daily operational tasks get done properly, every time
• You are genuinely curious and proactive - you spot problems before they're raised and look for ways to fix them at the root
• You communicate clearly in writing, both internally and with customers
• You are comfortable working across multiple tasks and stakeholders in a fast-moving environment
• You thrive in a team where we lift together and hold each other to a high standard

Benefits and perks

• 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work.
• State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down.
• Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered.

Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record. Please note that our employment is conditional upon you not being registered in RKI (Ribers Kredit Information).

We welcome applications from candidates of all backgrounds. If you need any adjustments during the recruitment process, please let us know

Department

CX

Locations

Copenhagen, Denmark