Collection Specialist

Santander; København; On-site; DKK 350,000 - 480,000; Full time

Benefits offered by this job

Pension plan

Private health insurance

Professional development

Job summary

Santander Consumer Bank in Denmark seeks a proactive Collection Specialist to join the Danish Collections team, combining day-to-day case handling with process improvements. You will work across functions with Nordic stakeholders, ensuring compliant collection practices, and deliver an excellent customer experience while managing relations with customers, agencies, and legal partners.

Fluent Danish and English, at least 3 years in collections or related roles, and a passion for automation and

Qualifications

• Minimum 3 years’ experience within collections or a similar role.
• Experience in banking or financial services is an advantage.
• Knowledge of debt collection legislation and regulatory requirements.
• Experience with Microsoft Office, especially Excel and Word.
• Interest in digital tools, automation, and system improvements.

Responsibilities

• Respond to customer enquiries via phone, email, and other channels professionally.
• Handle enquiries from customers, collection agencies, legal partners, and stakeholders.
• Manage collection activities across the customer journey, including reminders and terminations.
• Prepare cases for external debt collection and manage deceased estate cases.
• Order and retrieve documentation from authorities and institutions.
• Prepare and forward legal documents and case files to external partners.
• Support administration of repossessed assets.
• Ensure accurate documentation compliant with policies and regulatory requirements.
• Identify opportunities to improve collection processes and efficiency.
• Collaborate with Nordic stakeholders to ensure compliant practices.

Skills

Collections

Customer service

Excel

Debt collection systems

Tools

Microsoft Office

Excel

Word

Job description

Collection Specialist

Country: Denmark

At Santander Consumer Bank, we are committed to helping our customers manage their financial obligations with professionalism, integrity, and a customer-focused approach. As part of one of Europe’s largest financial groups, you’ll join an international organisation where collaboration, continuous improvement, and personal development are highly valued.

We are looking for a proactive and solution-oriented Collection Specialist to join our Danish Collections team. In this role, you will combine day-to-day operational case handling with opportunities to improve processes, collaborate across functions, and contribute to delivering an excellent customer experience while ensuring compliance with regulatory requirements.

Key Responsibilities

As a Collection Specialist, your responsibilities will include:

• Responding to customer enquiries via phone, email, and other communication channels in a professional and customer-focused manner.
• Handling enquiries from customers, collection agencies, legal partners, and other stakeholders.
• Managing collection activities throughout the customer journey, including reminders, loan terminations, and preparation of cases for external debt collection.
• Processing deceased estate cases related to loans and credit facilities, including creditor claims.
• Ordering and retrieving documentation from relevant authorities and institutions.
• Preparing and forwarding legal documentation and case files to external partners and legal counsel.
• Supporting the administration of repossessed vehicles and other secured assets.
• Ensuring accurate documentation and record keeping in accordance with internal policies and regulatory requirements.
• Identifying opportunities to improve collection processes, increase efficiency, and enhance the customer experience.
• Participating in system enhancements, testing, and implementation of new processes where relevant.
• Collaborating closely with colleagues across departments and with Nordic stakeholders to ensure consistent and compliant collection practices.

Qualifications & Experience

We are looking for someone who has:

• A minimum of 3 years’ experience within collections, customer service, customer operations, or a similar role.
• Experience from the banking or financial services sector is an advantage.
• Good knowledge of debt collection legislation and regulatory requirements.
• Knowledge of debt collection practices in one or more Nordic countries is considered an advantage.
• Experience working with Microsoft Office, particularly Excel and Word.
• Experience with CoreView or similar collection systems is beneficial.
• An interest in digital tools, automation, and system improvements.

Personal Profile

To succeed in this role, you are:

• Customer-oriented and able to balance empathy with business objectives.
• Solution-oriented with a strong focus on delivering results.
• Structured, organised, and able to manage multiple priorities in a dynamic environment.
• Curious, proactive, and motivated to continuously improve the way we work.
• A collaborative team player who enjoys working across functions and organisational boundaries.
• Process-driven, with an eye for detail and a strong commitment to quality.
• A person of high integrity who ensures compliance with policies, procedures, and regulatory requirements.
• Comfortable taking ownership of your work and contributing to a positive team culture.

Language Skills

• Fluent in Danish, both written and spoken.
• Professional working proficiency in English.

What We Offer

At Santander Consumer Bank, you’ll become part of an international organisation with a strong Nordic presence and an inclusive, collaborative culture.

We offer:

• An exciting and varied role with opportunities to influence how we work.
• A professional yet informal working environment with supportive and experienced colleagues.
• Opportunities for continuous learning and professional development.
• Close collaboration with colleagues across the Nordic organisation.
• Competitive salary and benefits, including pension and private health insurance.
• A workplace where your ideas, initiative, and contribution make a real difference.

All applications will be treated with strict confidentiality.

We perform background checks on all relevant candidates. For positions that require authorization and/or confirmation of suitability, a police certificate of good conduct and credit check must be presented. Background check is carried out with prior consent from the candidate.