Night Receptionist (on-caller)

Nordic Hotels & Resorts; Region Hovedstaden; On-site; DKK 170,000 - 230,000; Part time

Benefits offered by this job

Pension plan

Health scheme

Massage scheme

Employee discounts

Job summary

Admiral Hotel Copenhagen is seeking a reliable Night Receptionist to join our on-call team. You may be the last face guests see before their rooms and the first in the morning, providing warm, professional service during the night.

With 366 rooms in central Copenhagen, you will handle check-ins/outs, reservations, calls, and admin tasks while ensuring a calm, safe, and welcoming atmosphere across night shifts from 21:45 to 07:00; Danish language is not required, but English fluency is essential.

Qualifications

• Fluent in English (written and spoken).
• Experience in hospitality or guest services is preferred.
• Strong IT skills with familiarity in hotel booking systems.

Responsibilities

• Welcome, check in and check out guests, including cash handling.
• Manage reservations and reception tasks.
• Answer phone calls and respond to guest inquiries.
• Perform administrative duties and night reception routines.
• Be available to guests throughout the night and coordinate with other shifts.
• Handle guest requests with professionalism and care.
• Contribute to a safe, calm, and welcoming hotel atmosphere.
• Coordinate handovers between evening, night and morning teams.

Skills

English proficiency

Mews experience

Tools

Mews

Job description

Hospitality never sleeps – and neither does Admiral. When the city quiets down, our commitment to exceptional hospitality continues. We are looking for a reliable and service-minded Night Receptionist who takes pride in making every guest feel genuinely welcome, cared for, and in safe hands – no matter the hour.

This is a on-call position with no guaranteed number of hours, where you will support our permanent night team during holidays, sickness, busy periods, and whenever extra support is needed. Shifts are scheduled between 21:45 and 07:00.

Your Role

As a Night Receptionist, you are an important ambassador for Admiral throughout the night. You may be the last person a guest meets before heading to their room – or the first friendly face they see before an early departure.

With 366 rooms and guests from all over the world, you can expect nights that require both independence, good judgement, and genuine attentiveness. For us, great hospitality is found in the details. It is about noticing what a guest needs, taking ownership, and creating a warm and personal experience – also at 3 o’clock in the morning.

Your Responsibilities Will Include

• Welcoming, checking in, and checking out guests, including cash and payment handling.
• Handling reservations and relevant reception tasks.
• Answering phone calls and responding to guest inquiries.
• Carrying out administrative duties and night reception routines.
• Being present and available for our guests throughout the night.
• Handling guest requests and finding solutions with professionalism and care.
• Contributing to a safe, calm, and welcoming atmosphere throughout the hotel.
• Working closely with colleagues to ensure a smooth handover between evening, night, and morning teams.

Who We Are Looking For

• You genuinely enjoy creating great experiences for other people and understand that excellent hospitality is both professional and personal.
• You take responsibility and set high standards for your work. You notice the details, stay calm when something unexpected happens, and are comfortable making decisions independently.
• At the same time, you bring warmth and personality to every interaction. We believe that the best service feels authentic – not scripted.
• Experience from a similar role within hospitality is an advantage, but your mindset and approach to people are just as important to us.
• You are fluent in English, both written and spoken. Danish is not a requirement, and additional languages are considered a plus.
• You have strong IT skills, and experience with Mews or another hotel booking system is an advantage.

As this is an on-call position, it is important that you are flexible and able to take night shifts when needed, including weekdays, weekends, and holidays.

Why You Should Choose Admiral Hotel

At Admiral Hotel, you will become part of an open and collaborative environment where you have the opportunity to make a personal difference in both our operation and development. We place great emphasis on employee well-being and are proud to maintain a high level of engagement and job satisfaction across the organization. This is something we can clearly see reflected in our results – and just as importantly, something you can feel when you walk through the hotel.

The Position Includes

• Good employment terms under a collective agreement, including pension and health scheme.
• An exciting and challenging position at one of Copenhagen's most iconic hotels.
• A workplace with a good community, where you become part of an engaged team with skilled and welcoming colleagues.
• A massage scheme supporting your well-being.
• A wide range of attractive employee discounts and benefits.

Does This Sound Like You?

If you take pride in creating exceptional experiences, notice the details that make a difference, and believe that genuine hospitality matters at every hour of the day, we would love to hear from you.