Night Receptionist (on-caller)

Strawberryhotels; København; On-site; DKK 180,000 - 240,000; Full time

Benefits offered by this job

Pension plan

Health scheme

Employee discounts

Job summary

Admiral Hotel in Copenhagen is seeking a reliable Night Receptionist to support our night team. This on-call role demands hospitality excellence, guest warmth, and the ability to work independently during late hours, including weekends and holidays.

Shifts run from 21:45 to 07:00, with a courteous approach to check-ins, check-outs, reservations, and guest inquiries. Danish is not required, and additional languages are a plus.

Qualifications

• Fluent in English (written and spoken).
• Experience in hospitality or hotel reception is advantageous.
• Able to work independently and maintain composure during night shifts.

Responsibilities

• Welcome, check-in and check-out guests, including cash and payments.
• Handle reservations and reception tasks.
• Answer phone calls and guest inquiries.
• Carry out administrative duties and night routines.
• Be present and available for guests throughout the night.
• Address guest requests promptly and professionally.
• Contribute to a safe, calm, and welcoming atmosphere.
• Coordinate handover between evening, night and morning teams.

Skills

Customer service

Flexible/on-call

Attention to detail

English fluency

Tools

Mews

Hotel booking systems

Job description

Hospitality never sleeps - and neither does Admiral. When the city quiets down, our commitment to exceptional hospitality continues. We are looking for a reliable and service-minded Night Receptionist who takes pride in making every guest feel genuinely welcome, cared for, and in safe hands - no matter the hour.

This is a on-call position with no guaranteed number of hours, where you will support our permanent night team during holidays, sickness, busy periods, and whenever extra support is needed. Shifts are scheduled between 21:45 and 07:00.

Your Role

As a Night Receptionist, you are an important ambassador for Admiral throughout the night. You may be the last person a guest meets before heading to their room - or the first friendly face they see before an early departure.

With 366 rooms and guests from all over the world, you can expect nights that require both independence, good judgement, and genuine attentiveness. For us, great hospitality is found in the details. It is about noticing what a guest needs, taking ownership, and creating a warm and personal experience - also at 3 o’clock in the morning.

Your responsibilities will include:

Welcoming, checking in, and checking out guests, including cash and payment handling.

Handling reservations and relevant reception tasks.

Answering phone calls and responding to guest inquiries.

Carrying out administrative duties and night reception routines.

Being present and available for our guests throughout the night.

Handling guest requests and finding solutions with professionalism and care.

Contributing to a safe, calm, and welcoming atmosphere throughout the hotel.

Working closely with colleagues to ensure a smooth handover between evening, night, and morning teams.

Who We Are Looking For

You genuinely enjoy creating great experiences for other people and understand that excellent hospitality is both professional and personal.

You take responsibility and set high standards for your work. You notice the details, stay calm when something unexpected happens, and are comfortable making decisions independently.

At the same time, you bring warmth and personality to every interaction. We believe that the best service feels authentic - not scripted.

Experience from a similar role within hospitality is an advantage, but your mindset and approach to people are just as important to us.

You are fluent in English, both written and spoken. Danish is not a requirement, and additional languages are considered a plus.

You have strong IT skills, and experience with Mews or another hotel booking system is an advantage.

As this is an on-call position, it is important that you are flexible and able to take night shifts when needed, including weekdays, weekends, and holidays.

Why You Should Choose Admiral Hotel

At Admiral Hotel, you will become part of an open and collaborative environment where you have the opportunity to make a personal difference in both our operation and development. We place great emphasis on employee well-being and are proud to maintain a high level of engagement and job satisfaction across the organization. This is something we can clearly see reflected in our results - and just as importantly, something you can feel when you walk through the hotel.

The position includes:

Good employment terms u nder a collective agreement , including pension and health scheme.

An exciting and challenging position at one of Copenhagen's most iconic hotels.

A workplace with a good community, where you become part of an engaged team with skilled and welcoming colleagues.

A wide range of attractive employee discounts and benefits.

Admiral is situated in the heart of Copenhagen, where the sea meets the city, and where Copenhagen meets the world. Housed in a historic 18th-century warehouse along the scenic harbor, Admiral blends modern elegance with rich history creating authentic warmth. At Admiral, we strive for ambitious excellence in everything we do - from the smallest details to the most memorable guest experiences and with a culture rooted in attentive hospitality, we create a sense of home, where every interaction is infused with genuine care and a passion for service.

Admiral is more than a place to stay in Copenhagen. It's a place to be.

Does This Sound Like You?

If you take pride in creating exceptional experiences, notice the details that make a difference, and believe that genuine hospitality matters at every hour of the day, we would love to hear from you.

What's in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there's something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it's down to the fact that we're a diverse crowd full of energy, courage and enthusiasm. That's how we create extraordinary experiences every single day!

Job security for peace of mind

Job security for peace of mind

When you work with us, we'll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We're there for you.

Room to grow

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you're at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Explore more

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we'll always do our best to offer you an upgrade! And on top of that, we've also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.

*If you are employed on a contract for at least 20% of full-time working hours.

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

All over the Nordics & Baltics

Be it a vibrant city, a tranquil island or a charming little town in the mountains, you'll probably find one of our hotels there.