Manager, Change Management

Pandora; København; On-site; DKK 700,000 - 950,000; Full time

Job summary

Pandora is seeking a skilled Change Manager to lead the adoption of SAP S/4HANA across Pandora’s global operations from our Copenhagen hub. You will shape strategy, communication, and leadership to embed lasting change and maximise benefits while minimising disruption.

You’ll partner with cross-functional teams, ensure readiness, and define metrics to monitor progress. This role offers a unique opportunity to influence how Pandora operates during a pivotal ERP transformation in a vibrant,

Qualifications

• 5+ years in change management within large-scale ERP transformations or global implementations.
• Ability to collaborate across diverse teams and geographies.
• Outstanding stakeholder management, communication, and facilitation skills.
• Ability to translate complex challenges into clear actionable plans.
• Strong analytical mindset with experience tracking change metrics.
• Familiarity with SAP S/4HANA or other ERP systems is highly desirable.

Responsibilities

• Develop and execute a change management plan to support SAP S/4HANA rollout.
• Collaborate with business leaders, functional teams, and external partners to drive alignment.
• Design and deliver targeted communications to ensure transparency and engagement.
• Partner with the training team to build learning programs for new processes and tools.
• Conduct change impact assessments and address risks and resistance.
• Define success metrics and report progress, incorporating feedback for continuous improvement.
• Sustain changes long-term, embedding SAP S/4HANA as a core enabler of Pandora’s operations.

Skills

Change management

ERP transformations

Stakeholder management

Communication

Facilitation

Analytical mindset

SAP S/4HANA familiarity

Job description

At Pandora, we believe in unlocking potential - whether it’s through crafting timeless jewellery or empowering our teams to deliver innovative solutions. As we embark on a global transformation journey with SAP S/4HANA, we’re seeking a skilled Change Manager to drive the adoption of this cutting-edge ERP system and ensure our teams are fully prepared for the future of Pandora. Sounds interesting? Then, keep on reading!

About The Role

The SAP S/4HANA implementation represents a significant evolution in how Pandora operates globally. The Change Manager will lead efforts to align people and processes, fostering adoption of this transformative technology while minimising disruption. This role combines strategy, communication, and leadership to embed meaningful change across Pandora’s global organisation.

You’ll be a critical part of the program team, ensuring our people are equipped to embrace this transition, and helping Pandora unlock new efficiencies, insights, and opportunities.

Responsibiltiies Will Include

• Change Leadership: Developing and executing a change management plan to support the successful rollout of SAP S/4HANA, ensuring alignment with program objectives.
• Stakeholder Collaboration: Working closely with business leaders, functional teams, and external partners to understand change impacts and drive stakeholder alignment.
• Communication Excellence: Designing and delivering targeted communication plans that foster transparency, understanding, and engagement across all levels of the organisation.
• Training and Support: Partnering with the training team to build robust learning programs, equipping employees to confidently adopt new processes and tools.
• Impact and Readiness Assessment: Conducting change impact assessments, evaluating organizational readiness, and developing interventions to address risks and resistance.
• Measurement and Feedback: Defining success metrics for change adoption and regularly report progress, collecting feedback to refine the approach as needed.
• Sustainability: Building frameworks and tools to ensure that changes are sustained long-term, embedding SAP S/4HANA as a core enabler of Pandora’s operations.

What Is Needed To Succeed

• 5+ years in change management within large-scale ERP transformations or global implementations
• Demonstrated ability to work across diverse teams, cultures, and geographies, fostering collaboration and engagement.
• Outstanding stakeholder management, communication, and facilitation skills
• Ability to translate complex challenges into clear actionable plans
• Strong analytical mindset and experience tracking change metrics
• Familiarity with SAP S/4HANA or other ERP systems and their impact on business operations is highly desirable

About The Team

You’ll be joining a dynamic and collaborative team of Change Managers who are dedicated to supporting Pandora’s SAP S/4HANA implementation. Together, we are driving one of the most transformative programs in Pandora’s history, ensuring our global workforce is ready to embrace this new system.

Our team thrives on collaboration, creativity, and mutual support. We value pragmatism, diverse perspectives, and a test-and-learn mindset - to experiment and find the best approaches to doing things. With a shared commitment to making change accessible and meaningful, we work closely with stakeholders across the organisation to deliver real impact.

Icing on the cake

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, in a rapidly growing environment of highly skilled and experienced colleagues, which is a key initiative that goes along with Pandora’s experience & ambitions. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational - and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.