Director, Product Line Lead - Interim

Pandora; København; On-site; DKK 1,000,000 - 1,800,000; Full time

Job summary

Pandora is seeking a Director, Product Line Lead - Interim to shape the future of its Omni Operations fulfilment and delivery capabilities on a global scale. You will co-own the product line strategy, roadmap, and investment priorities, aligning business outcomes with technology delivery across functions.

You will lead a seven-person team of Product Managers, SMEs and Change Managers, driving stratified transformation initiatives and sustainable value creation across regions.

Qualifications

• 8+ years of experience within Supply Chain, Operations, Logistics, Manufacturing, or related fields.
• 3+ years of senior leadership experience with people management responsibility.
• Strong expertise in distribution centres, warehousing, and B2B/B2C order fulfilment operations.
• Deep understanding of fulfilment and delivery best practices and operational excellence.
• Experience driving large-scale business transformation, process optimisation, and capability development.
• Experience working within retail, fashion, FMCG, or similarly complex customer-focused industries.
• Experience operating in global, matrixed organisations across multiple markets and locations.
• Strong business and technology acumen, with the ability to connect strategy, operations, and digital solutions.
• Strong financial, analytical, and decision-making capabilities.
• Excellent stakeholder management skills, with the ability to influence and align senior leaders across functions.

Responsibilities

• Co‑own the Omni Operations Line strategy, roadmap and investment priorities as a member of the Product Line Leadership Team, ensuring alignment between business objectives, operational needs and technology delivery
• Represent the voice of the business within the Product Line and drive holistic prioritization across initiatives, balancing strategic objectives, customer impact, operational value, technical dependencies, capacity and investment considerations
• Govern the evolution of global fulfilment and delivery capabilities, processes and ways of working, ensuring they support Pandora’s operating model, growth ambitions and customer objectives
• Act as the senior business representative for fulfilment and delivery capabilities, fostering strong stakeholder alignment across Global Omni Operations, D&T and other functions, while ensuring effective governance, delivery and value-realization across the product line
• Lead and develop a high-performing team of Product Managers, Subject Matter Experts and Change Managers, building the capabilities, culture and organizational effectiveness required to deliver long-term outcomes.

Skills

Leadership

Stakeholder management

Strategy development

Change management

Cross-functional collaboration

Financial acumen

Technology literacy

Communication

Resilience

Global experience

Job description

Do you want to shape the future of Pandora's global fulfilment and delivery capabilities? Are you passionate about driving large-scale business transformation, leading high-performing teams, and bridging business and technology to deliver tangible value? Then you could be the Director, Product Line Lead - Interim we're looking for!

As Director, Product Line Lead, you will provide business leadership for Pandora's Omni Operations Product Line, translating fulfilment and delivery strategy into scalable capabilities, processes, and technology investments that support our global growth ambitions.

As a key member of the Product Line Leadership Team, you will co‑own the product line strategy, roadmap, and investment priorities while ensuring alignment between business objectives, operational needs, and technology delivery. You will act as the senior business lead for fulfilment and delivery capabilities globally, partnering across functions to drive transformation, adoption, and continuous improvement.

Leading a team of 7, you will play a critical role in delivering the capabilities and solutions that enable exceptional customer and business outcomes across Pandora's global operations.

Key Responsibilities

• Co‑ownthe Omni Operations Line strategy, roadmap and investment priorities as a member of the Product Line Leadership Team, ensuring alignment between business objectives, operational needs and technology delivery
• Represent the voice of the business within the Product Lineand drive holistic prioritization acrossinitiatives, balancing strategic objectives, customer impact, operational value, technical dependencies, capacity and investment considerations
• Govern the evolution of global fulfilment and delivery capabilities, processes and ways of working, ensuring they support Pandora’s operating model, growth ambitions and customer objectives
• Act as the senior business representative for fulfilment and delivery capabilities, fostering strong stakeholder alignment across Global Omni Operations, D&T and other functions, while ensuring effective governance, deliveryand value‑realization across the product line
• Lead and develop a high‑performing team of Product Managers, Subject Matter Experts and Change Managers, building the capabilities, culture and organizational effectiveness required to deliver long‑term outcomes.

What Is Needed To Succeed

We imagine that you bring extensive experience within supply chain, logistics, fulfilment, or operations, combined with a strong track record of leading transformation initiatives in complex, global organisations. Furthermore, we are looking for someone who has:

• 8+ years of experience within Supply Chain, Operations, Logistics, Manufacturing, or related fields.
• 3+ years of senior leadership experience with people management responsibility.
• Strong expertise in distribution centres, warehousing, and B2B/B2C order fulfilment operations.
• Deep understanding of fulfilment and delivery best practices and operational excellence.
• Experience driving large‑scale business transformation, process optimisation, and capability development.
• Experience working within retail, fashion, FMCG, or similarly complex customer‑focused industries.
• Experience operating in global, matrixed organisations across multiple markets and locations.
• Strong business and technology acumen, with the ability to connect strategy, operations, and digital solutions.
• Strong financial, analytical, and decision‑making capabilities.
• Excellent stakeholder management skills, with the ability to influence and align senior leaders across functions.

Personal competencies

• A strong people leader who inspires, develops, and empowers teams.
• Highly collaborative and skilled at navigating complex stakeholder environments.
• End‑to‑end minded, with a deep understanding of value chains and cross‑functional dependencies.
• Commercially minded and driven by delivering measurable business outcomes.
• A confident communicator who can effectively engage audiences at all levels.
• Resilient and comfortable operating in environments with competing priorities and viewpoints.
• Results‑oriented, pragmatic, and focused on execution.
• Adaptable and culturally aware, with the ability to build strong relationships globally.
• Known for your integrity, credibility, and commitment to doing what is right for the business.
• A humble team player who combines ambition with a collaborative mindset.

Your new team

You will join Pandora's Fulfilment & Delivery Transformation organisation, working at the center of our Omni Operations transformation agenda. Together with stakeholders across Supply Chain, Digital & Technology, Merchandising, Finance, Data & Analytics, and regional teams, you will help shape the future of fulfilment and delivery capabilities that support Pandora's continued growth around the world.

This role offers a unique opportunity to influence strategic priorities, lead transformational initiatives, and deliver lasting business impact across a global organisation.

Additionalinformation

• Global Career Band:3B
• Please note: This is a 12-month maternity cover with an ideal starting date 1st of November, 2026.

Icing on the cake

You will be working out of our beautiful Head Office inCopenhagenV,establishedin 2016 and designed to unite and inspire our teams. Besides our beautiful interiordesignwe are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique,comfortableand inspirational–and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandorais the world's largestjewellerybrand,specialisingin the design, crafting and marketing of accessible luxuryjewellerymade from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningfuljewellery. Pandorajewelleryis sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around39,000 peopleworldwide and crafts itsjewellerywith 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.