Senior Manager, Programs & Projects CoE

Pandora A/S; København; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Pandora A/S in Copenhagen seeks a Senior Manager to lead the Programs & Projects CoE within Delivery Excellence and Digital & Technology. You will share leadership with another Senior Manager, coach a team of project management professionals, and drive cross-cutting programs with hands-on credibility.

You will recruit, onboard and steer external project managers, ensuring ramp-up, consistent delivery standards, and alignment with Pandora’s values across a dynamic portfolio.

Qualifications

• 7+ years in project and program management, including cross-functional initiatives.
• Proven experience leading a team of project management professionals with coaching.
• Track record of personally delivering complex projects or programs, hands-on and strategic.
• Experience managing external resources or vendors, recruiting and onboarding.
• Knowledge of PM methodologies and tools; comfortable in hybrid agile/traditional settings.
• Certification in program or project management (MSP, PMP or PRINCE2) is a plus.
• Strong stakeholder management, able to influence Directors and VPs without formal authority.
• Ability to manage competing priorities across multiple initiatives and resourcing.
• A genuine interest in continuous improvement and technology delivery.

Responsibilities

• Lead and coach a team of project management professionals (4–6 direct reports).
• Assign PMs to cross-domain initiatives, matching skills to complexity.
• Personally lead one or more cross-cutting projects or programs.
• Recruit, onboard and steer external PMs and contractors to align with internal standards.
• Track performance and value of external resources; escalate when needed.
• Identify where AI can support project management and roll out related processes.
• Bridge CoE with other Delivery Excellence teams to align practices.
• Champion standardized PM templates, reporting and governance across initiatives.
• Foster an inclusive, high-performing team culture and knowledge sharing.

Skills

Project management

People leadership

Stakeholder management

Coaching

Hybrid/agile delivery

Education

MSP / PMP / PRINCE2

Tools

External resources management

Job description

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Are you ready to bring structure and momentum to Pandora's most complex, cross cutting initiatives? Look no further!

About the Team

Our Programs & Projects Centre of Excellence (CoE) sits within Delivery Excellence in Digital and Technology. The team is made up of project and program management professionals who lead programs, projects and initiatives across different domains.

As our portfolio of cross cutting projects continues to grow, we are looking for a second Senior Manager to support our Programs & Projects CoE. This role will share leadership of the CoE alongside an existing Senior Manager, splitting and scaling the team's people leadership and delivery capacity as the portfolio grows.

About the Role

In this role, you will lead a team of project management professionals who work on cross domain projects and initiatives in Digital and Technology. You will make sure they are set up for success, well matched to the initiatives they support, and developing in their craft.

Beyond people leadership, you will also personally lead one or more cross cutting projects across Digital and Technology, staying close to the day-to-day realities your team faces and bringing hands‑on credibility to the CoE.

A distinct part of this role is owning how we bring in and manage external project management capacity for this type of project. You will support recruiting, onboarding and steering external project managers, making sure they ramp up quickly, work to the same standards as our internal team, and deliver the value we are paying for.

We would like to hear from you if you are a strong project and program leader with a track record of delivering complex, cross functional initiatives, and who also enjoys developing people and building a high performing team.

Your Role as Senior Manager, Programs & Projects CoE

Share leadership of the Programs & Projects CoE alongside the other Senior Manager, helping scale the team and its ways of working as the portfolio of cross cutting initiatives grows.

Manage, coach and mentor your team of project management professionals (4-6 direct reports), conducting regular one‑on‑ones, leading performance reviews, and creating tailored development plans.

Lead the assignment of project management professionals to projects and initiatives across Digital and Technology, matching skills and experience to the complexity and domain of each initiative.

Personally lead one or more cross cutting projects or programs across Digital and Technology, bringing structure, pace and stakeholder alignment to complex, multi domain efforts.

Support recruiting, onboarding and steering of external project managers and contractors, making sure they are quickly productive, understand our ways of working, and are held to the same delivery standards as internal team members.

Track the performance and value delivered by external project management resources, and act as an escalation point when expectations are not being met.

Identify where AI can support our project management professionals and colleagues and lead roll‑out of new AI related processes.

Act as a bridge between the Programs & Projects CoE and other parts of Delivery Excellence to keep program and project practices aligned with our broader delivery processes.

Champion consistent program and project management practices, templates and reporting across the initiatives your team supports.

Foster an inclusive, empowering team environment, and work closely with other team leads to promote knowledge sharing and best practice adoption across Delivery Excellence.

What Is Needed to Succeed

Strong experience, 7 or more years, in project and program management, ideally including complex, cross functional or cross domain initiatives.

Proven experience managing or leading a team of project management professionals, with strong coaching and people leadership skills.

Track record of personally leading complex projects or programs, comfortable being hands‑on as well as leading through others.

Experience managing external resources or vendors, including recruiting, onboarding and holding contractors to delivery standards.

Good knowledge of program and project management methodologies and tools, and comfortable operating in a hybrid landscape that includes agile product teams as well as traditional programs and projects.

Certification in program or project management, for example MSP, PMP or PRINCE2, is a plus.

Strong stakeholder management skills, able to influence and align senior stakeholders, including Directors and VPs, without formal authority over them.

Able to manage competing priorities across multiple initiatives and resourcing constraints.

A genuine interest in continuous improvement and building strong, sustainable project management practice.

Good understanding of, and interest in, technology and the range of disciplines involved in technology delivery.

Icing on the Cake

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, a rapidly growing environment of highly skilled and experienced colleagues. This is a key initiative that goes along with Pandora's experience and ambitions.

You will also be able to take part in creating an eco friendly environment, one that we are not only talking about, but implementing. The result is a professional and dynamic environment that is unique, enjoyable and inspirational, and delivers a true Pandora experience to anyone who works here.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.