Manager, Delivery Enablement

Pandora A/S; København; On-site; DKK 900,000 - 1,300,000; Full time

Benefits offered by this job

LEED Gold Certification

Beautiful Copenhagen HQ

Job summary

Pandora A/S in Copenhagen is seeking a Manager, Delivery Enablement to shape how Pandora's D&T organization delivers, spanning customer-facing platforms, ERP, logistics, and security. You will harmonize scaled agile delivery with more structured, plan-driven approaches, building on existing practices while closing gaps that cause friction.

You will collaborate with product, engineering, and leadership to facilitate workshops, design new or reshape delivery entities, and drive adoption of the

Qualifications

• 7+ years in operating model design, PMO, or transformation roles.
• Experience across scaled agile and plan-driven delivery.
• Proven delivery and adoption track record.
• Hands-on delivery plus advisory experience preferred.
• Strong stakeholder management and facilitation.
• Comfort with organizational change and ambiguity.
• Experience using AI tools for analysis and documentation.
• Familiar with Jira/Confluence at operating-model level.
• Certifications (PMP/PRINCE2/SAFe) a plus.

Responsibilities

• Co-design and evolve delivery models, harmonizing scaled agile and plan-driven delivery.
• Advise on structuring delivery entities as they take shape.
• Lead workstreams from design through rollout.
• Support onboarding and capability-building for teams adopting the model.
• Facilitate structural workshops with the delivery community to shape and pressure-test the model.
• Translate high-level decisions into practical structures and standards.
• Keep the model coherent as it evolves and resolves overlaps.
• Provide advisory support for operating-model gaps where costs are high.
• Document how the operating model works and evolves over time.
• Build relationships with leadership to ensure adoption.

Skills

Operating model design

Stakeholder management

Facilitation

Change management

Systems thinking

AI-assisted analysis

Education

7+ years in tech transformation/PMO

Tools

Jira

Confluence

Job description

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Do you want to help build one coherent way for a global technology organization to deliver, bringing scaled product-centric ways of working and more structured, plan-driven delivery together into a single system, rather than running them as separate worlds? Are you as comfortable designing that system as you are getting it adopted in the room with the people who'll actually use it?

We are hiring a Manager, Delivery Enablement to help shape and evolve how Pandora's D&T organization delivers. D&T spans the full range of technology that keeps Pandora running: from customer-facing platforms to manufacturing systems, ERP, logistics and operations, security, covering build, run, and operate across all of it. This role does not carry people-management responsibility. Your impact comes through the quality of what you build and how well it lands across the organization.

You'll join Delivery Enablement, a team combining operating-model design and implementation, coaching, and delivery tooling capability. It's built to make D&T faster, clearer, and more coherent at scale. Delivery Enablement sits within Delivery Excellence, alongside the Scrum Masters, Delivery Leads, and Project and Program Managers.

Your Role

You will help harmonize and evolve how scaled agile delivery and more structured, plan-driven delivery work together, building on what already exists across D&T rather than replacing it, closing gaps only where they cause real friction. This is as much about leading change as it is about designing structure.You will also advise on structuring new or reshaping delivery entities (product lines, programs, organizational changes, or other setups) as they take shape, and help teams and entities build the capability to adopt the model as it evolves.

You will work closely with the wider delivery community, as well as product, engineering, and leadership more broadly, to facilitate structural workshops, build the case for change, and make sure what gets designed is something people actually want to use, not just a document on a shelf.

Your responsibilities will include:

• Co-design and evolve how scaled agile and structured, plan-driven delivery work together, harmonizing and building on existing practice rather than replacing it
• Advise on structuring new or reshaping delivery entities (product lines, programs, organizational changes, or other setups) as they take shape
• Lead workstreams that define new or improved delivery processes (for example dependency management or capacity planning) from design through to rollout
• Support onboarding and capability-building for teams and entities adopting the model, working alongside the team's wider coaching capability
• Facilitate structural workshops and working sessions with the wider delivery community to shape and pressure-test the model
• Help translate high-level decisions about how delivery is prioritized, funded, resourced, and executed into practical structures and standards teams can use
• Contribute to keeping the model coherent as it evolves, spotting where new structures overlap or conflict with what already exists
• Provide point-in-time advisory support where operating-model gaps are most costly
• Document how the operating model works and how it evolves over time
• Build strong relationships across the wider delivery community and leadership to ensure what gets built is genuinely adopted

What Is Needed to Succeed

• 7+ years of experience in operating model design, PMO, or transformation roles within large, complex tech organizations
• Demonstrated experience working across both scaled/product-centric agile delivery and more structured, plan-driven delivery, able to design for both, not just translate between them
• Track record of both designing structural change and seeing it through to real implementation and adoption, not design handed off for others to execute
• Ideally a mix of hands-on delivery experience and consulting or advisory experience, but real, first-hand delivery experience matters more than advisory polish alone
• Strong stakeholder management, facilitation, and narrative-building skills across senior and operational levels
• Comfortable leading through organizational change: helping people, not just structures, adapt as delivery models shift
• Comfortable using AI tools to accelerate your own analysis, design, and documentation work
• Working understanding of how delivery tooling (e.g. Jira/Confluence, or equivalent) underpins an operating model, enough to design frameworks that translate into practice, not to configure the tooling yourself
• Comfortable operating in ambiguity: building on foundations already in motion, while still shaping significant parts of the model from scratch
• Systems thinking: able to see cross-domain and cross-entity dependencies, not just local fixes
• Pragmatic bias toward incremental, adoptable change over comprehensive upfront design
• Relevant certifications (e.g. PMP, PRINCE2, SAFe) are an advantage

Icing on the cake

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, in a rapidly growing environment of highly skilled and experienced colleagues, which is a key initiative that goes along with Pandora’s experience & ambitions.Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.