Senior Manager, Global Labor Management

Pandora; København; On-site; DKK 900,000 - 1,100,000; Full time

Job summary

Pandora, the world’s leading jewellery brand, is seeking a Senior Manager, Global Labour Management. Based at our Copenhagen headquarters, you will define and drive the global labour strategy to enable store operations, growth, and exceptional customer service.

You will partner with Retail Ops, Finance, HR, and Technology to optimize workforce planning, budgeting, and productivity across markets, and lead modernization of labour management standards.

Qualifications

• Significant experience in Retail Operations and labour management.
• Experience in fashion, beauty, or customer-facing industries.
• Strong understanding of store operations and labour productivity drivers.
• Experience leading teams in multinational or matrix organizations.
• Fluent English and excellent stakeholder communication.

Responsibilities

• Develop and evolve Pandora's global labour strategy to support productivity, profitability, and sales growth.
• Partner with Digital & Technology and Data & Analytics teams to enhance workforce management tools and capabilities, including our workforce management platform, Plan.dora.
• Driving the evolution of labour budgeting processes in close collaboration with Finance, HR, and local commercial teams.
• Leveraging data and insights to identify opportunities for improving workforce productivity, scheduling efficiency, and store performance.
• Establishing global workforce management standards, processes, policies, and KPIs.
• Supporting and coaching local workforce management teams across markets to strengthen capabilities and drive adoption of best practices.
• Leading continuous improvement initiatives and identifying opportunities to leverage new technologies and AI-powered workforce management solutions.
• Ensuring compliance with labour regulations, workforce management policies, and scheduling standards across markets.

Skills

Retail Operations

Labour Management

Stakeholder Management

International Exposure

Data Analytics

Workforce Management Platforms

Tools

Dayforce

Job description

Do you want to shape the future of workforce management in one of the world's largest jewelry brands?

At Pandora, we're accelerating our Retail Excellence agenda to deliver world-class customer experiences across our global store network. As our new Senior Manager, Global Labour Management, you will play a pivotal role in defining and driving the global labour strategy that enables our stores to operate efficiently while supporting business growth and exceptional customer service.

Based at our global headquarters in Copenhagen, you will work closely with senior stakeholders across Retail Operations, Finance, HR, Data & Analytics, and Digital & Technology to help optimize workforce planning and labour productivity across markets worldwide.

Your Role

As the global expert within labour management, you will lead the development and execution of Pandora's workforce management strategy while ensuring alignment across our international retail organization.

Your Key Responsibilities Will Include

• Developing and evolving Pandora's global labour strategy to support productivity, profitability, and sales growth.
• Partnering with Digital & Technology and Data & Analytics teams to enhance workforce management tools and capabilities, including our workforce management platform, Plan.dora.
• Driving the evolution of labour budgeting processes in close collaboration with Finance, HR, and local commercial teams.
• Leveraging data and insights to identify opportunities for improving workforce productivity, scheduling efficiency, and store performance.
• Establishing global workforce management standards, processes, policies, and KPIs.
• Supporting and coaching local workforce management teams across markets to strengthen capabilities and drive adoption of best practices.
• Leading continuous improvement initiatives and identifying opportunities to leverage new technologies and AI-powered workforce management solutions.
• Ensuring compliance with labour regulations, workforce management policies, and scheduling standards across markets.

What We're Looking For

We imagine that you bring a combination of strategic thinking, operational excellence, and strong stakeholder management skills.

You Likely Have

• Significant experience within Retail Operations and workforce or labour management.
• Experience from retail, fashion, beauty, lifestyle, or other customer-facing industries.
• A strong understanding of store operations and the drivers behind labour productivity and customer experience.
• Experience leading teams and driving change across complex organizations.
• Exposure to international and matrix environments, ideally within a multi-country or global organization.
• Strong analytical capabilities and the ability to translate data into business decisions.
• Experience with workforce management platforms and scheduling solutions. Knowledge of Dayforce is an advantage.
• Excellent communication and stakeholder management skills with the ability to influence at all organizational levels.
• Fluency in English.

What You'll Get

This is a unique opportunity to build and mature a global capability that directly impacts Pandora's retail performance worldwide.

You'll join a highly collaborative and international environment where you can:

• Influence strategic decisions across a global retail network.
• Drive transformation and innovation within workforce management.
• Work with senior leaders across multiple business functions.
• Develop solutions that directly contribute to store profitability and operational excellence.
• Help shape the future way of working for thousands of store colleagues around the world.

Additional Information

• Career Band 4A

You can also read more about Pandora on our corporate sitewww.pandoragroup.com.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people's loves. We are dedicated to nurturing a culture where everyone feels respected, valued