Luxury Concierge: Guest Experience & Local Insider

Hotel Austin; København; Presencial; DKK 314.000 - 463.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Designed by Nature work environment

Pension and health insurance benefits

Career advancement opportunities

SH University online learning platform

Team member recognition program

Discounted room rates

Descripción de la vacante

1 Hotel Copenhagen is seeking a friendly Concierge to be the face of our luxury property, assisting guests with requests, managing reservations, and ensuring a seamless flow of operations throughout the hotel. Your success hinges on knowledge of local attractions, superb English communication, and the ability to multitask calmly under pressure while delivering outstanding service.

If you have experience in luxury hospitality, familiarity with HMS, and a professional appearance, we want to hear

Formación

• Previous experience in a Concierge or Guest Service role in a luxury hotel.
• Knowledgeable about local attractions, restaurants, nightlife, and landmarks.
• Comfortable with technology and HMS and devices; quick to learn new tools.
• Able to multitask effectively and perform under pressure with a positive attitude.
• Strong communication, organization and time-management skills.
• Strong math skills and cash handling procedures.
• Must be fluent in English with strong written and spoken communication.
• Detail-oriented with ability to follow instructions and manage multiple tasks.
• Remain calm under stress and resolve conflicts with guests or team members.
• Maintain a professional appearance aligning with the brand and culture.
• Flexible to work a 24-hour operation, including holidays and weekends.
• Additional language skills preferred but not required.

Responsabilidades

• Assist with guest requests.
• Manage reservations.
• Maintain a seamless flow of hotel operations.
• Provide exceptional service and guest interactions.
• Represent the brand in a professional manner.

Conocimientos

Fluent English

Guest service

Communication skills

Multitasking

Time management

Organization

Conflict resolution

Herramientas

Hotel Management System (HMS)

Descripción del empleo

1 Hotel Copenhagen is seeking a friendly Concierge to be the face of our luxury property, assisting guests with requests, managing reservations, and ensuring a seamless flow of operations throughout the hotel. Your success hinges on knowledge of local attractions, superb English communication, and the ability to multitask calmly under pressure while delivering outstanding service.

If you have experience in luxury hospitality, familiarity with HMS, and a professional appearance, we want to hear