Concierge

NCH SOUTH Aps; København; Sur place; DKK 260 000 - 360 000; Plein temps

Avantages offerts par ce poste

Pension plan

Health insurance

Career advancement opportunities

SH University access

Team member recognition program

Discounted room rates for family and朋友

Résumé du poste

Starwood Hotels is seeking a Concierge at 1 Hotel Copenhagen to be the welcoming face of the property, facilitating guest requests, reservations, and seamless operations. You will multitask with poise, using HMS and other tools to enhance guest experiences while maintaining brand standards.

Ideal candidates are fluent in English, with prior luxury hospitality experience, strong local knowledge, and a professional, guest‑centric approach.

Qualifications

• Experience in Concierge or Guest Service roles in luxury hospitality.
• Strong knowledge of local attractions, restaurants, nightlife, theatres and landmarks.
• Comfortable with hotel tech and systems, including HMS, and quick to learn new tools.
• Excellent communication and customer service skills.

Responsabilités

• Assist guests with requests and reservations.
• Maintain smooth operations and flow of service across the hotel.
• Deliver exceptional guest experiences with professionalism and calm under pressure.

Connaissances

Guest service

Multitasking

Communication skills

Time management

Cash handling

English fluency

Hotel systems knowledge

Outils

Hotel Management System (HMS)

Description du poste

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. As a Concierge at 1 Hotel Copenhagen, you will be the face of our hotel, creating memorable experiences for every guest who walks through our doors. You will handle various tasks such as assisting with guest requests, managing reservations, and maintaining a seamless flow of operations throughout the hotel. Your ability to multitask, stay organized, and maintain a calm demeanor under pressure will be key in delivering the outstanding service that 1 Hotel is known for. If you have excellent communication skills, a passion for hospitality, and a strong knowledge of local attractions, we want to hear from you!

About you

Previous experience in a Concierge or Guest Service role in a luxury hotel. Highly knowledgeable about local attractions, restaurants, nightlife, and entertainment, including theatres, and city landmarks. Comfortable with technology and systems, including the Hotel Management System (HMS) and devices, and capable of learning new tools quickly. Ability to multitask effectively and work efficiently under pressure while keeping a positive attitude. Professional with strong communication, organization, and time-management skills. Strong math skills and knowledge of standard cash handling procedures and computerized register systems. Fluent in both oral and written English, with excellent communication and customer service abilities. Detail-oriented, with the ability to follow verbal/written instructions and handle multiple tasks simultaneously. Able to maintain composure in stressful situations and effectively resolve conflicts with guests or team members. Maintain a professional appearance and demeanor that aligns with 1 Hotel’s brand and culture. Flexible to work a 24-hour operation, including holidays and weekends, to meet the business needs of the hotel. Additional language skills are preferred but not required.

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Competitive salary package with included pension and health insurance benefits.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts.

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now