Light Rail Operator: 24/7 Customer Experience Leader

Fowlersfinance.com Ltd; København; Hybrid; DKK 420,000 - 520,000; Full time

Job summary

Metro Service in Copenhagen seeks Light Rail Operators to drive trains, assist passengers and uphold safety standards in a round-the-clock operation.

During an 8-week training, you will learn customer service, safety, ticketing and rail operations. Candidates must be 21+, have a Danish command, English proficiency, a clean record, and a valid B driving licence. This role requires commitment to all-year availability and a strong service mindset.

Qualifications

• Must be at least 21 years of age.
• Must present a clean criminal record.
• Completed public school examination.
• Able to express yourself clearly in Danish — both orally and in writing.
• Good command of English.
• Valid driving licence (category B).
• Technical mindset and willingness to familiarise yourself with train technology.
• Service-minded; exude authority, credibility and trust.
• Willing to work around the clock — all year round.
• Medical authorisation by the Danish Civil Aviation & Railway Authority (Trafikstyrelsen).

Responsibilities

• Operate light rail train and be the face of the service.
• Ticketing and servicing passengers, as well as handling inquiries.
• Prepare light rail trains and perform basic checks for service readiness.

Skills

Customer service

Communication

Danish language

English language

Job description

Metro Service in Copenhagen seeks Light Rail Operators to drive trains, assist passengers and uphold safety standards in a round-the-clock operation.

During an 8-week training, you will learn customer service, safety, ticketing and rail operations. Candidates must be 21+, have a Danish command, English proficiency, a clean record, and a valid B driving licence. This role requires commitment to all-year availability and a strong service mindset.