Key Account & Customer Performance Manager

Sofie Schnoor; Denmark; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

SOFIE SCHNOOR in Gentofte, Denmark, seeks a strategic Key Account & Customer Performance Manager to lead Danish and selected international online key accounts across Kids and Women lines. You will own key accounts, drive revenue, manage budgets and deliver an outstanding customer experience.

You will analyze sell-through, inventory and performance data to translate insights into concrete sales actions, while building strong relationships with customers and internal teams.

Qualifications

• Several years of experience in key account management, wholesale or a similar sales role.
• Strong sales results and budgets experience.
• Excellent Danish and English communication.

Responsibilities

• Develops and manages a portfolio of strategic accounts.
• Drives growth and performance through data-driven insights.
• Collaborates with internal teams to ensure a professional customer experience.
• Owns budgets, forecasts and KPIs for assigned accounts.
• Represents the brand at events and during customer visits.

Skills

Key account management

Wholesale experience

Customer relationship management

Analytical skills

Tools

Excel

Job description

Key Account & Customer Performance Manager

SOFIE SCHNOOR is a creative and dynamic fashion company with Scandinavian roots.

We design and sell clothing and footwear for children and adults under our SOFIE SCHNOOR brand, available in stores across Europe. We have 30 shop-in-shops in department stores throughout Europe, as well as three of our own stores in Denmark. We are passionate and positive, with a strong focus on delivering high quality to our customers.

Are you a strong and experienced sales professional who can develop strategic accounts, drive measurable growth and turn opportunities into tangible results?

SOFIE SCHNOOR is looking for a skilled, commercially driven and analytically strongKey Account & Customer Performance Manager, responsible for the Danish market and selected international online key accounts across our Kids and Women businesses. The role combines strategic sales and account development with data-driven performance monitoring and a high standard of day-to-day customer experience.

You will play a central role in our sales organisation, with clear responsibility for revenue, budgets and account development. We are looking for someone who takes ownership, works in a structured manner and combines strong relationships with a sharp commercial focus.

About the role:

As Key Account Manager, you will have independent responsibility for a portfolio of strategic accounts. You will be the primary commercial contact for your customers, managing the relationship from sales planning and seasonal sell-in to performance follow-up and further development.

Your responsibilities will include:

Developing existing key accounts and consignment partnerships while identifying new business opportunities.

Driving seasonal sell-in in close collaboration with our Head of Sales and agents.

Taking ownership of sales budgets, forecasts and relevant KPIs for your account portfolio.

Analysing sell-through, inventory, repeat orders and other performance data, translating insights into concrete sales initiatives.

Acting as the day-to-day commercial contact for customers and ensuring a professional, solution-oriented customer experience.

Ensuring structured onboarding and day-to-day management of key accounts and consignment customers, including orders, product data, customer portals and EDI.

Coordinating replenishments, returns, stock transfers, stock sales and other inventory-related activities, with a focus on optimising customer performance.

Supporting invoicing, reconciliations and other customer-specific deliverables in close collaboration with relevant internal teams.

Working closely with Finance, Operations, Marketing and Customer Service, as well as attending trade fairs and customer visits as needed.

We imagine that you have a proven track record in a similar commercial role, preferably withinfashion, footwear or lifestyle. You are motivated by delivering results, developing long-term customer relationships and taking full responsibility for your market.

We would also like you to have:

Several years of experience in key account management, wholesale or a similar sales role.

A proven track record of strong sales results and experience managing budgets.

Strong negotiation skills and professional communication skills in both Danish and English.

A structured approach, consistent follow-up and strong attention to detail.

Excellent analytical skills and the ability to use data actively to prioritise and drive growth.

An independent and proactive mindset, with a natural sense of ownership of customers, targets and results.

The ability to build trust and strong relationships, both externally and internally.

A good understanding of the fashion industry and a keen eye for brand, product and market dynamics.

We offer:

You will join SOFIE SCHNOOR, based at our office in Gentofte. Here, you will take on a visible and important role in a creative, ambitious and informal environment where ideas quickly turn into action.

This is a permanent, full-time position, with an expected start date in December 2026 or preferably earlier.

We offer an exciting opportunity in a healthy, growth-oriented fashion company, alongside talented and dedicated colleagues, with the opportunity to make a meaningful impact on account development and sales in an important market.

Start date: December 2026 or by agreement
Working hours: Full-time, 37 hours per week
Location: Gentofte, Denmark
Salary: Based on qualifications