Junior Service Desk Analyst - Denmark

Globant; København; Sur place; DKK 280 000 - 360 000; Plein temps

Résumé du poste

Globant in Copenhagen is seeking a motivated Junior Service Desk Analyst to join our IT support team. You will be the first point of contact for user requests, log and triage tickets, and assist with routine hardware and software tasks under mentor guidance.

As a recent graduate or student in CS/IT/Systems Engineering, you will gain hands-on experience, learn internal tools, and follow SOPs to deliver reliable support.

Qualifications

• Recent graduate or student in Computer Science, Information Technology, Systems Engineering, or related field

Responsabilités

• Serve as initial IT support contact and log tickets via phone, email, or chat.
• Diagnose and resolve entry-level hardware, software, and basic network issues.
• Perform routine maintenance tasks, software installations, configurations and updates per SOP.
• Collaborate with the team on project deliverables and escalations.
• Engage in regular training modules and follow internal processes.

Formation

CS/IT degree

Description du poste

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We are looking for a motivated Junior Service Desk Analyst eager to launch and grow their career in IT technical support. In this role, you will work as part of a collaborative team with hands‑on daily guidance from a mentor or team lead. This position is tailored for continuous skill building, helping you prioritize day‑to‑day tasks, master internal tools, and adopt key organizational processes and industry best practices.

Key Responsibilities:

• User Support: Serve as the initial point of contact for IT support requests, logging and handling tickets via phone, email, or chat.
• Troubleshooting & Incident Resolution: Diagnose and resolve entry-level hardware, software, and basic network connectivity issues on workstations and peripherals.
• Maintenance & Deployment: Perform routine maintenance tasks, as well as software installations, configurations, and updates following standard operating procedures.
• Team Collaboration: Work alongside the wider team on project deliverables and escalated complex issues following defined guidelines.
• Training & Continuous Learning: Allocate regular time toward training modules, learning activities, and studying company policies, workflows, and internal tooling.
• Task Management: Coordinate closely with your mentor to clarify daily objectives, manage task transitions, establish priorities, and make productive use of downtime through structured learning.

Qualifications & Requirements:

This job is to be filled in Copenhagen, denmark.

We require this person to be onsite 5 days a week.

• Education: Recent graduate or student pursuing a degree or diploma in Computer Science, Information Technology, Systems Engineering, or a related field (or equivalent practical interest/experience).
• Technical Fundamentals:
• Foundational understanding of desktop operating systems (Windows and/or macOS) and common productivity software.
• Basic networking concepts (Wi‑Fi, IP addressing, DNS, VPN).
• Familiarity with computer hardware components and peripheral setup.
• Key Skills & Competencies:
• Strong willingness to learn, accept constructive feedback, and adapt quickly.
• Good verbal and written communication skills with a customer‑focused attitude.
• Ability to follow step‑by‑step instructions, standard operating procedures (SOPs), and checklists.
• Curiosity and motivation to complete regular technical training.

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process.

Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need assistance or an accommodation due to a disability, please let your recruiter know.