IT Support Student Assistant

Læger uden Grænser (MSF); København; On-site; DKK 24,000 - 42,000; Part time

Benefits offered by this job

Flexible working hours

Exams accommodation

Job summary

Læger uden Grænser in Denmark seeks a student assistant for the Danish office to support end-user services and IT operations. You will work with the Head of ICT and IT team on Microsoft Entra ID, Active Directory, Azure, Intune, and PowerShell, while helping maintain the Microsoft 365 suite for the organization.

The role blends hands-on technical tasks with user support, project work, and ongoing improvements to the IT environment and service levels.

Qualifications

• Experience with Microsoft Entra ID and Active Directory administration.
• Working knowledge of Azure infrastructure components and management.
• Knowledge of Intune for devices, application, and compliance management.
• Practical experience with PowerShell, including writing and maintaining scripts.
• Solid support capabilities within Microsoft 365, especially Teams, Outlook, SharePoint, and Office apps.
• Good troubleshooting skills with a structured, methodical approach.
• Ability to communicate complex IT topics clearly to non‑technical users.
• Service‑oriented mindset with a proactive attitude.

Responsibilities

• Provide 1st and 2nd line support to employees across the organization.
• Troubleshoot issues related to Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint, Office apps).
• Assist users with device issues (Windows laptops, mobile devices, peripherals).
• Document and maintain support procedures, user guides, and knowledge base.
• Manage user and group lifecycles.
• Maintain security groups, administrative roles, and access policies.
• Monitor and support Azure resources such as VMs, networking components, and storage.
• Assist in provisioning, configuration, and troubleshooting of Azure workloads.
• Support and maintain governance practices.
• Configure and maintain Intune policies for Windows and mobile devices.
• Ensure device compliance, security baselines, and conditional access integration.
• Develop and maintain PowerShell scripts for automation of routine tasks.
• Support bulk administration tasks (user management, device actions).
• Contribute to improving operational efficiency through scripting and tooling.

Skills

Microsoft Entra ID

Active Directory

Azure infrastructure

Intune configuration

PowerShell scripting

Microsoft 365

Troubleshooting

Communication with non-technical users

Tools

PowerShell

Job description

Læger uden Grænser works in more than 70 countries around the world, where we provide emergency medical aid to people in conflict and disaster zones.

We are currently looking for a student assistant for our Danish office.

In close collaboration with the Head of ICT and the IT Team, you will work with a broad array of exciting and diverse tasks, technologies and services, including but not limited to Microsoft Entra ID, Active Directory, Azure resources, Intune configuration, and PowerShell scripting. You will also support the full Microsoft 365 platform, including Teams, Outlook, SharePoint, and OneDrive.

The role combines hands‑on technical tasks, end‑user support, various project work and continuous improvement of our IT environment and service level.

Key Areas of Responsibilities

End‑User Support

• Provide 1st and 2nd line support to employees across the organization.
• Troubleshoot issues related to Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint, Office apps).
• Assist users with device issues (Windows laptops, mobile devices, peripherals).
• Document and maintain support procedures, user guides, and knowledge base.
• Manage user and group lifecycles.
• Maintain security groups, administrative roles, and access policies.
• Monitor and support Azure resources such as VMs, networking components, and storage.
• Assist in provisioning, configuration, and troubleshooting of Azure workloads.
• Support and maintain governance practices.
• Configure and maintain Intune policies for Windows and mobile devices.
• Ensure device compliance, security baselines, and conditional access integration.

PowerShell Automation

• Develop and maintain PowerShell scripts for automation of routine tasks.
• Support bulk administration tasks (user management, device actions).
• Contribute to improving operational efficiency through scripting and tooling.

Desired Skills & Qualifications

• Experience with Microsoft Entra ID and Active Directory administration.
• Working knowledge of Azure infrastructure components and management.
• Knowledge of Intune for devices, application, and compliance management.
• Practical experience with PowerShell, including writing and maintaining scripts.
• Solid support capabilities within Microsoft 365, especially Teams, Outlook, OneDrive, SharePoint, and Office apps.
• Good troubleshooting skills with a structured, methodical approach.
• Ability to communicate complex IT topics clearly to non‑technical users.
• Service‑oriented mindset with a proactive attitude.

Nice‑to‑Have Skills

• Experience with Windows Autopilot provisioning.
• Knowledge of network fundamentals (DNS, DHCP, VPN, firewall).
• Understanding cybersecurity best practices.
• Strong sense of responsibility and ownership.
• Ability to work independently and as part of a team.
• Excellent interpersonal and communication skills.
• Comfortable in a dynamic, sometimes fast‑paced environment.
• Enjoy helping and supporting colleagues at all technical levels.
• Eager to learn.

We offer:

• Challenges, responsibility, and good development opportunities.
• A student job that gives you flexibility in how you plan your working hours and tasks, and where we take your schedule and exams into account.
• A job with a lot of variety in the tasks.
• Strong collegial and professional collaboration within the Support department and across the office.
• The opportunity to become part of an organization that is undergoing exciting development in Denmark, with the possibility of collaboration across Læger uden Grænsers offices in the Nordic region and globally.
• A workplace where well‑being and job satisfaction are highly prioritized, while we work hard to deliver the best possible results for the benefit of our patients.

You will report to the Head of ICT, Christian Franke. The position is part of our IT Team in the Support department, but you will collaborate with great colleagues across the entire office.

The job is a part‑time position of 12 hours per week, possibly more. The workplace is Læger uden Grænsers office at Strandlodsvej 44, Copenhagen S.

If you have questions about the position, you can contact Christian at [e-mail].

Salary and employment conditions:

Læger uden Grænser is very cost‑conscious and does not lead salary levels. Your salary and employment terms will be set according to our current salary framework.

Preferred start date: As soon as possible.