IT Student Assistant

Falck; Region Hovedstaden; On-site; DKK 152,000 - 234,000; Part time

Job summary

Falck seeks a student assistant to join the IT Field Support & Services team in Europe. You will share both front-end and back-end IT tasks and handle administrative duties related to mobile phones and subscriptions.

We expect a service-minded, problem-solving mindset and a solid understanding of Windows 11, PC hardware, and standard office tools. Fluency in English and Danish is required. You will work 16–20 hours per week, mainly 8–16, with flexibility for exam periods and study requirements.

Qualifications

• Interest and experience in a standard PC environment.
• Experience working with Windows 11.
• Currently pursuing or in the early to mid-stage IT education.
• Understanding of PC hardware, connections and operations.
• Comfortable using Outlook, Excel and Word.
• Structured and eager to learn, improve internal processes.
• Fluency in written and spoken English and Danish required.

Responsibilities

• Share both front-end and back-end IT tasks including mobile phone and subscription administration.
• Provide service-minded IT support and help maintain IT environments.

Skills

PC environment

Windows 11

IT education

PC hardware

Outlook Excel Word

Learning & process improvement

English & Danish

Education

IT education (beginner to mid)

Job description

About the job

You will be part of a team of IT supporters, where you share both the front-end and back-end tasks including administrative tasks related to mobile phones / mobile subscriptions. We expect you to be extremely service-minded with a problem-solving mindset and with a good understanding of IT environments. An interest in IT and technology as well as service management is essential for the role and you will be working with a wide range of systems, technologies and internal processes.

Job Description

About the job

You will be part of a team of IT supporters, where you share both the front-end and back-end tasks including administrative tasks related to mobile phones / mobile subscriptions. We expect you to be extremely service-minded with a problem-solving mindset and with a good understanding of IT environments. An interest in IT and technology as well as service management is essential for the role and you will be working with a wide range of systems, technologies and internal processes.

As a student assistant you will be expected to work between 16-20 hours each week, with the majority of these hours placed between 8-16 during a normal work week. There is some degree of flexibility regarding which days and how you place the hours, which can be agreed with your manager. This is especially important when your studies require more than normal from you, for instance in regards to exam periods.

About Us

IT Field Support & Services, Europe is a department under Global IT that provide IT services in all countries where Falck has larger operations. In Denmark, we are a team of 3 full-time resources and 3 student assistants and we are now looking into expanding.

About You

• Have an interest and experience in standard PC environment
• Have experience working in Windows 11
• Are in the beginning or middle or relevant IT education
• Have understanding for PC hardware, how it connects and operates
• Are comfortable to work in outlook, excel and word
• Are well structured and interested in learning, understanding and improving internal processes

Fluency in written and spoken English and Danish is required.