IT Support Specialist

Mercell Holding AS; København; Hybrid; DKK 420,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Parental leave

Hybrid work

Social events

Job summary

Mercell Holding AS in Denmark is hiring an IT Support Specialist for the Enterprise Support team. You will provide hands-on IT support and help raise the bar on how we deliver services, ensuring colleagues have the tools they need to work effectively.

The role covers day-to-day service desk tasks, automation projects, and collaboration between Copenhagen and Odense. A hybrid work setup offers onsite presence with remote work and opportunities to grow in a dynamic, international environment.

Qualifications

• 3+ years in enterprise IT support or sysadmin
• Experience with Microsoft and Google environments
• Ability to explain technical concepts to non-technical colleagues
• Experience with AV and meeting room equipment

Responsibilities

• Balance continuous improvement work with business-as-usual tasks (service desk requests and team administration)
• Be the technical point of contact between Mercell's Danish offices, Copenhagen and Odense; travel occasionally
• Maintain and support our existing IT stack including Okta, Jira, Confluence, Setyl, Microsoft 365/Azure/Intune and Google Workspace
• Build automations using PowerShell, Claude Code, AWS, and APIs, applying AI where it speeds up the work
• Plan and prioritise your own workload against business goals, without waiting for tasks to be assigned

Skills

Automation

Troubleshooting

Explain tech to non-tech

Project planning

Adaptability

Tools

Jira

Confluence

Setyl

Microsoft 365

Azure

Intune

Google Workspace

Okta

AWS

Claude / AI tools

Job description

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission

As an IT Support Specialist at Mercell, you will be part of our Enterprise Support team, reporting to the IT Manager. We are a team of three professionals responsible for ensuring that every Mercell employee has the IT support and tools they need to do their best work and that we are continuously raising the bar on how we deliver that.

This is a hands-on role with real variety: from day-to-day support to contributing to IT projects that bring new technology into the business.

Core Responsibilities

• Balance continuous improvement work (automation and new functionality) with business-as-usual tasks (service desk requests and team administration)

• Be the technical point of contact between Mercell's two Danish offices, Copenhagen and Odense. Occasional travel between the two sites is required

• Maintain and support our existing IT stack, including Okta, Atlassian products (Jira, Confluence), Setyl, Microsoft products (M365, Azure, Intune), and Google Workspace

• Build and maintain automations using tools such as PowerShell, Claude Code, AWS, and APIs, applying AI where it speeds up the work

• Plan and prioritise your own workload against business goals, without waiting to be assigned tasks

Required Qualifications

• Proven experience within an enterprise environment (ideally 3+ years) in a similar IT support or systems administration role

• Previous experience with Microsoft and Google environments, plus strong troubleshooting and automation skills

• Ability to explain and demonstrate technical concepts to non-technical colleagues

• Experience with AV and meeting room equipment

Preferred Qualifications

• Experience working in a PE/VC-backed company with a complex environment

• Experience writing business cases or structuring project delivery and research

• Understanding of on-prem, legacy infrastructure deployments (AD, VPN)

• Experience supporting a Google Workspace to M365 migration

• Experience using AI tools such as Claude and ChatGPT to speed up research and automation in your own work

Start date: As soon as possible
Duration: Full time
Workplace type: Hybrid - working onsite at the office minimum 3 days and from home, balancing flexibility with collaboration
Location: Denmark, Copenhagen
Application Deadline:23 September 2026. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we offer

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

-Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

-Mercell handles all personal data in line with GDPR and our Privacy Policy.

-Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located.

-Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.