IT Operations Specialist

PARETO SECURITIES AS; København; Hybrid; DKK 480,000 - 620,000; Full time

Job summary

GANNI is seeking an IT Operations Specialist to keep our global tech running and secure our digital future from Copenhagen HQ. You will lead device management, onboarding/offboarding, and own the cyber security awareness program, supporting teams across markets with scalable, modern IT solutions.

Join a fast-paced, collaborative environment where you’ll drive 2nd line incident response with external ServiceDesk, contribute to AI initiatives, manage software licenses, and build internal IT

Qualifications

• Tech-savvy and curious professional with a service-minded attitude.
• Structured, reliable and proactive mindset, owning responsibilities.
• 2-4 years of experience in a similar IT operations/security role.

Responsibilities

• Drive Cyber Security Awareness & Phishing training program.
• Handle 2nd line incidents and major incident escalations with external ServiceDesk.
• Contribute to business continuity and other security initiatives.
• Support & drive existing AI initiatives and automation configurations.
• Lead onboarding & offboarding (hardware, access, mobile setup).
• Manage and optimise software licences across key systems.
• Build & maintain internal IT documentation and guidelines.
• Support Retail Tech at stores (hardware, networks & systems).
• Drive root‑cause analysis and process improvements with ServiceDesk.
• Provide 2nd line on-site support at HQ when escalations occur.
• Maintain and improve HQ meeting room setup.

Skills

Cyber security

IT operations

Incident management

AI & automation

Onboarding & offboarding

Licence management

Documentation

Retail tech support

Tools

ServiceDesk

Asset management

Job description

IT Operations Specialist

KEEP OUR GLOBAL TECH RUNNING AND HELP SECURE OUR DIGITAL FUTURE

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU

As our new IT Operations Specialist, you will play a key role in ensuring seamless IT operations, maintaining a secure tech environment, and supporting our global teams with scalable, modern solutions. This is a hands‑on role in a fast‑growing, international fashion brand - perfect for a tech‑savvy talent who loves solving problems, enjoys structure, and thrives in a dynamic environment.

In this role, you will help secure smooth daily IT operations across Ganni’s global organization. You will lead our device management, handle onboarding & offboarding, and take ownership of our cyber security awareness program.

Responsibilities ahead of you

IT Operations & Security

• Drive our Cyber Security Awareness & Phishing training program
• Handle 2nd line incidents and major incident escalations together with our external ServiceDesk
• Contribute to business continuity and other security initiatives

AI & Automation

• Support & drive existing AI initiatives and automation configurations
• Actively contribute to new AI & Automation initiatives

People & Processes

• Lead onboarding & offboarding (hardware, access, mobile setup)
• Manage and optimise software licences across key systems
• Build & maintain internal IT documentation and guidelines
• Support Retail Tech at our stores (hardware, networks & systems)
• Drive root‑cause analysis and process improvements together with our external ServiceDesk

On‑site Support

• Provide 2nd line support at CPH HQ when cases are escalated from our external ServiceDesk
• Maintain and improve our HQ meeting room setup

MUST HAVE REQUIREMENTS

You are a tech‑savvy and curious professional who thrives on learning and growing. You approach challenges with energy and a service‑minded attitude, always ready to support colleagues and solve problems efficiently. You are structured, reliable, and proactive, taking ownership of your responsibilities while working collaboratively in a global, fast‑paced environment.

In this role, you bring:

• Tech‑savviness and curiosity, fast learner, eager to grow
• Service‑minded approach. Enjoys helping people and solving problems
• Structured, reliable, and proactive mindset and gets things done
• Positive and energetic personality, bringinggood vibes to the team
• Comfort and enthusiasm for global, cross‑functional collaboration
• Ambition and drive, not a senior yet, but hungry and ready to take ownership

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect) , Optimism (you never stand still, just dance!) , Authenticity (you march at your own beat!) , Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results‑driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing IT & Automation Management team!

WHAT ELSE?

• Based at Copenhagen HQ
• Working across global markets - international mindset required
• Close collaboration with our IT Operations Manager
• 2-4 years of experience from a similar role and ready to learn fast, stay curious, and deliver quality
• There are currently no travel activities, but it is anticipated that travel will be required in the future (max. 10 days/year)

DIVERSITY, EQUITY & INCLUSION

At GANNI, we are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. We actively encourage applications from people of all backgrounds — regardless of gender identity, sexual orientation, ethnicity, racial identity, religious belief, disability status, or personal expression.

We believe that diversity drives creativity and innovation, and we are dedicated to building a team that reflects the world around us.

To support unbiased hiring, we kindly ask you not to include your photo, age, or marital status in your CV — we’re only interested in why you’re a great fit for the role.

BE BOLD AND JOIN OUR GANNI COMMUNITY!

We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

ABOUT GANNI

Founded in Copenhagen, GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte’s joyful and uninhibited approach to fashion, GANNI embodies a vision of self‑expression, empowering individuals to feel like their most confident selves. More than a fashion brand, GANNI has grown into a mindset-a movement that embraces a community of progressive-minded change‑makers with a distinctive, unconventional sense of style, defining the GANNI Girl and ushering in a new era of luxury. With offices in Copenhagen, Paris, New York, and Shanghai, GANNI is present in over 700 of the world’s most prestigious retailers and operates 70 stores across Europe, the United States, and Asia. GANNI.com delivers to 35 countries globally, including Australia, Canada, and South Korea.

As a certified B‑Corp, GANNI is committed to progress over perfection, always striving to make better choices in every aspect of the business. The brand is dedicated to embracing innovation, particularly through its Fabrics of the Future program and circular initiatives. GANNI publishes an annual Responsibility Report, offering transparency on its progress, commitments, and impact as it continues its journey toward a more responsible future.

OUR VISION & MISSION

TO PLAYFULLY CHALLENGE CONVENTION AS A FORCE OF POSITIVE CHANGE FOR STYLE, PEOPLE AND PLANET.

Our approach to creating fashion is always disruptive, refreshing and innovative. From challenging the conventions of style, to revolutionizing the business practices of the industry - we challenge the status quo of a cluttered and homogenising landscape in service of better.