EMEA Retail Operations Manager

PARETO SECURITIES AS; København; On-site; DKK 613,800 - 837,000; Full time

Job summary

GANNI in Copenhagen is seeking an EMEA Retail Operations Manager for a 10-month parental leave cover. You will coordinate day-to-day operations across Europe with store teams and HQ to deliver an exceptional client experience.

The role emphasizes process improvement, project management for openings/relocations, and close collaboration with Retail, Logistics, Finance, IT, HR, and VM, with travel across the EMEA region as needed.

Qualifications

• Experience in Retail Operations, Store Operations, or similar roles.
• Strong organisational skills with multiple priorities.
• Proactive, problem-solving mindset.
• Experience cross-functionally with multiple stakeholders.
• Deep understanding of retail operations and store environments.
• Comfortable with systems and process improvements.
• Excellent written and verbal communication, relationship-building.
• Fluent in English; other European languages a plus.

Responsibilities

• Support day-to-day operational needs of stores across the EMEA region.
• Ensure stores have tools, systems, and support to perform at their best.
• Coordinate store maintenance, vendors, and store supply management.
• Support compliance and consistency across retail locations.

Skills

Retail Operations

Store Operations

Retail Project Management

Cross-functional collaboration

Microsoft Office

Google Workspace

Fluent English

Job description

EMEA Retail Operations Manager

WE ARE LOOKING FOR A EMEA RETAIL OPERATIONS MANAGER TO JOIN OUR RETAIL OPERATIONS TEAM IN COPENHAGEN!(10 MONTH PARENTAL LEAVE COVER)

Are you passionate about creating seamless retail operations across multiple markets? We are looking for an organised, solution-oriented, and proactive retail operations manager to join ganni for a 10-month parental leave cover and help drive operational excellence across our EMEA retail business.

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU

As EMEA Retail Operations Manager, you will play a key role in supporting the day-to-day operations of GANNI's retail stores across Europe. Working closely with our EMEA retail team including Area and Store Managers, and HQ functions, you will ensure our stores have the operational support, tools, processes needed to deliver an exceptional client experience.

This is a dynamic role where no two days are the same. You will coordinate operational projects, improve retail processes, and act as the operational link between stores and HQ. We're looking for someone who enjoys solving problems, creating structure, and continuously finding smarter ways of working.

Retail Operations

• Support the day-to-day operational needs of stores across the EMEA region.
• Ensure stores have the tools, systems, and operational support needed to perform at their best.
• Coordinate store maintenance, operational vendors, and store supply management.
• Support operational compliance and ensure consistency across all retail locations.

Operational Excellence

• Continuously improve retail processes, tools, and ways of working.
• Identify opportunities to simplify administrative tasks and improve operational efficiency.
• Maintain retail operational guidelines, documentation, and procedures.
• Support the implementation of new retail initiatives, systems, and operational projects.

Store Projects

• Coordinate operational activities related to store openings, relocations, refurbishments, and closures.
• Ensure stores are operationally ready, including systems, supplies, vendors, and documentation.
• Partner with internal stakeholders and external suppliers to deliver projects on time.

Cross-Functional Collaboration

• Act as the operational link between stores and HQ functions, including Retail, Visual Merchandising, Logistics, Customer Service, Finance, IT, HR, and Facilities.
• Coordinate operational communication across the EMEA retail organisation.
• Build strong relationships with internal stakeholders and external partners to ensure smooth execution across all markets.

MUST HAVE REQUIREMENTS

• Experience working within Retail Operations, Store Operations, Retail Project Management, or a similar operational retail role.
• Strong organisational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent problem-solving skills and a proactive, hands-on approach.
• Experience working cross-functionally with multiple stakeholders.
• Strong understanding of retail operations and store environments.
• Comfortable working with systems and continuously looking for opportunities to improve processes.
• Excellent written and verbal communication skills, and the ability to build strong relationships across all levels of the organisation.
• High proficiency in Microsoft Office, Google Workspace, and other digital tools.
• Fluent in English; additional European languages are considered an advantage.

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect) , Optimism (you never stand still, just dance!) , Authenticity (you march at your own beat!) , Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

WHAT ELSE?

This is a 10-month parental cover starting in September 2026.

The role is based at our Copenhagen Office and will require some travel across the EMEA region to support stores and operational projects.

You will work closely with Retail, Visual Merchandising, Logistics, Finance, HR, IT, and our Store and Area Managers across EMEA.

DIVERSITY, EQUITY & INCLUSION

At GANNI, we are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. We actively encourage applications from people of all backgrounds - regardless of gender identity, sexual orientation, ethnicity, racial identity, religious belief, disability status, or personal expression.

We believe that diversity drives creativity and innovation, and we are dedicated to building a team that reflects the world around us.

To support unbiased hiring, we kindly ask you not to include your photo, age, or marital status in your CV — we're only interested in why you're a great fit for the role.

BE BOLD AND JOIN OUR GANNI COMMUNITY!

We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

MORE GANNI GOODIES

You will be working out of our unique GANNI house located in the beautiful City Center of Copenhagen on top of the Bremerholm flagship store. Besides our amazing and colorful new office facilities, we are also proud of our inhouse GANNI kitchen that offers healthy and sustainable food cooked by our passionate in-house chef.

ABOUT GANNI

Founded in Copenhagen, GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte's joyful and uninhibited approach to fashion, GANNI embodies a vision of self-expression, empowering individuals to feel like their most confident selves. More than a fashion brand, GANNI has grown into a mindset—a movement that embraces a community of progressive-minded change-makers with a distinctive, unconventional sense of style, defining the GANNI Girl and ushering in a new era of luxury. With offices in Copenhagen, Paris, New York, and Shanghai, GANNI is present in over 700 of the world’s most prestigious retailers and operates 70 stores across Europe, the United States, and Asia. GANNI.com delivers to 35 countries globally, including Australia, Canada, and South Korea.

As a certified B-Corp, GANNI is committed to progress over perfection, always striving to make better choices in every aspect of the business. The brand is dedicated to embracing innovation, particularly through its Fabrics of the Future program and circular initiatives. GANNI publishes an annual Responsibility Report, offering transparency on its progress, commitments, and impact as it continues its journey toward a more responsible future.

OUR VISION & MISSION

TO PLAYFULLY CHALLENGE CONVENTION AS A FORCE OF POSITIVE CHANGE FOR STYLE, PEOPLE AND PLANET.

Our approach to creating fashion is always disruptive,
refreshing and innovative. From challenging the conventions
of style, to revolutionizing the business practices of the
industry - we challenge the status quo of a cluttered and
homogenising landscape in service of better.