Guest Relation Officer

Strawberryhotels; København; On-site; DKK 179,000 - 246,000; Part time

Benefits offered by this job

Free stays (4/year)

Massage scheme

Employee discounts

Job summary

Admiral Hotel in Copenhagen is seeking a Guest Relations Officer to transform guest stays into the Admiral Experience. You will be the welcoming face for VIPs and loyalty members, delivering warmth with professional grace.

The role offers a part-time schedule (~50 hours/month) with a path to full-time from April 2027, and access to benefits including four free stays per year, massage schemes, and extensive employee discounts.

Qualifications

• 2+ years in luxury hospitality or high-end guest service.
• Tech-friendly; experience with Mews is a plus.
• Ability to identify milestones and craft personalized gestures.
• Strong communication to convey historic hotel charm.

Responsibilities

• Be the friendly face VIPs and loyalty members look for.
• Identify special milestones and craft personalized gestures.
• Collaborate with Housekeeping, F&B, and Concierge.
• Listen to feedback and turn it into guest goodwill.
• Turn stays into the Admiral Experience.

Skills

Luxury hospitality

Guest service

Mews knowledge

Tools

Mews

Job description

At our historic waterfront home, we believe that true hospitality isn't just about checking boxes, it’s about the way a person feels the moment they walk through our doors. We are looking for a Guest Relations Officer who doesn't just provide service, but creates a sense of belonging.

Including you, the Guest Relations team will consist of three colleagues and together, you will be the soul of the lobby, sharing ideas, supporting one another, and brainstorming those creative "wow" moments that define the Admiral Experience. If you value a workplace where your voice is heard and your personality is your greatest asset, you’ll fit right in.

The Role: The Heart of the House

As our Guest Relations Officer you are the guardian of the guest’s journey. Your mission is to turn a standard hotel stay into an "Admiral Experience."

Whether you are welcoming a long-time regular back home or orchestrating a "wow" moment for a couple celebrating their 50th anniversary, you do it with a blend of professional grace and genuine, human warmth.

Your key responsibilities;

You’ll be the friendly face our VIPs and loyalty members look for, building relationships that go beyond a simple "hello."

You’ll have the creative freedom to identify special milestones and craft personalized gestures that stay with guests long after they’ve checked out.

You’ll collaborate closely with our Housekeeping, F&B, and Concierge teams to ensure that every detail of a guest's stay is seamless.

When things don't go perfectly, you’re the calm in the storm. You listen with empathy and turn feedback into a reason for a guest to return.

You’ll thrive in this role if you:

Truly enjoy making people feel special and seen.

Can communicate our hotel’s historic charm with passion.

Have at least 2 years of experience in luxury hospitality or high-end guest service.

Are tech-comfortable - we use Mews, so experience there (or a quick ability to learn) is a plus.

Notice when a pillow is slightly askew or when a guest looks a bit lost before they even have to ask for help.

About Admiral Hotel

At Admiral Hotel, you will become part of an open and collaborative environment where you have the opportunity to make a personal difference in both our operation and development. We place great emphasis on employee well-being and are proud to maintain a high level of engagement and job satisfaction across the organization. This is something we can clearly see reflected in our results – and just as importantly, something you can feel when you walk through the hotel.

Position Details

A part time position of approx 50 hours per month starting mid October, with the possibility to transfer to a full-time position from April 2027.

Access to our Super Colleague Program, granting up to 4 free stays per year at our hotels and resorts in the Nordics together with a lot of attractive food and beverage discounts.

Massage scheme and a wide selection of employee discounts to support your well-being.

Dedicated colleagues who value collaboration, positivity, and a strong sense of community—here, we support each other in both big and small tasks to ensure an enjoyable workday.

Benefits

As part of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.

*If you are employed on a contract for at least 20% of full-time working hours.

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

All over the Nordics & Baltics

Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.