Global Pathology Instrument Service Leader (Remote)

Agilent Technologies; Denmark; Hybrid; DKK 560,000 - 720,000; Full time

Benefits offered by this job

Remote work option

Job summary

Agilent Technologies is seeking a Global Service Specialist to support FSEs and ASPs across regions. You will deliver instrument training, develop service documentation, and drive improvements in field service activities.

The role emphasizes strong communication, collaboration with R&D, QA/RA, and supply chain, and the ability to travel up to 10%. Preferred candidates bring 8+ years in diagnostic instrumentation service, fluent English, and proven training experience.

Qualifications

• 8+ years of service experience, preferably within diagnostic, pathology, laboratory, or complex technical instrumentation.
• Fluent in English, both written and verbal.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience conducting technical training courses.
• Strong technical writing skills, with the ability to create clear service documentation and training material.
• Good analytical skills and the ability to understand complex processes, technical data, and service trends.
• Positive mindset with the ability to work independently, take ownership, and drive tasks and projects forward.
• Bachelor’s degree in engineering or equivalent practical experience.

Responsibilities

• Provide global technical escalation support to FSEs, remote support specialists, and ASPs through phone, email, online collaboration, and occasional travel.
• Plan and deliver instrument training for FSEs and service partners, including onsite training, online training, and service training videos.
• Develop, maintain, and improve service documentation, including service manuals, checklists, training materials, service bulletins, and service notes.
• Define and manage spare parts, including part creation, obsolescence management, and recommended trunk stock.
• Monitor product and service issues and drive resolution through service forums and collaboration with stakeholders such as R&D, RA/QA, Supply Chain, and Marketing.
• Represent Service in R&D and project meetings to ensure serviceability is considered in future versions of instruments and solutions.
• Participate in supplier and partner meetings to ensure service requirements are understood and met.

Skills

Service experience

English fluency

Communication skills

Training delivery

Technical writing

Education

Bachelor's degree in engineering

Tools

Documentation tools

Job description

Agilent Technologies is seeking a Global Service Specialist to support FSEs and ASPs across regions. You will deliver instrument training, develop service documentation, and drive improvements in field service activities.

The role emphasizes strong communication, collaboration with R&D, QA/RA, and supply chain, and the ability to travel up to 10%. Preferred candidates bring 8+ years in diagnostic instrumentation service, fluent English, and proven training experience.