Global Passenger Service Lead - Aviation Ops

John Menzies; København; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Menzies Aviation is seeking a Passenger Service Manager in Copenhagen to lead the Passenger Service department, oversee day-to-day operations, and maintain strong relations with customers and stakeholders. You will guide managers, optimise operations, and ensure safety and quality across the function.

The role focuses on people leadership, operational efficiency, and alignment with company policies, with responsibility for payroll coordination and performance improvement across the team.

Qualifications

• Substantial operational management experience.
• Experience and knowledge of aviation services, in particular passenger handling.
• Excellent leadership and people management skills
• Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• Good knowledge of airport reservation systems.
• Aptitude to develop the departmental management team, succession planning and re-engineer business processes as demanded by changes in the business.
• Developed communication and diplomacy skills used to direct/persuade/influence others.

Responsibilities

• Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.
• Maximising revenue both through product development and other associated opportunities.
• Budgetary control, ensuring effective and efficient labour utilisation, whilst also actively controlling all departmental costs.
• Ensuring the department follows a consistent Human Resources process, with the relevant company policies being delivered at all times.
• Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.
• Create and maintain accurate staff database.
• Oversee the department monthly payroll including overtime, bonus, step-up pay, deductions and other adhoc payments and ensure they are processed accordingly.
• Ensure that the department consistently processes all new starter, leaver, increase/decrease in hours and salary or job title changes, complete necessary paperwork.
• Ensure the department records all sickness data for SSP purposes, and that Company HR policies are followed regarding sickness and lateness absences.
• Manage and coordinate stationery, water and vending machine supplies.
• Any other reasonable duty as requested.

Skills

Operational management

Aviation passenger handling

Leadership

Communication with stakeholders

Multinational teamwork

Airport reservation systems

People development

Diplomacy

Job description

Menzies Aviation is seeking a Passenger Service Manager in Copenhagen to lead the Passenger Service department, oversee day-to-day operations, and maintain strong relations with customers and stakeholders. You will guide managers, optimise operations, and ensure safety and quality across the function.

The role focuses on people leadership, operational efficiency, and alignment with company policies, with responsibility for payroll coordination and performance improvement across the team.