Global Airport Passenger Services Lead

Emirates; København; On-site; DKK 260,000 - 380,000; Full time

Benefits offered by this job

Unlimited standby travel

Hotel discount rates

Emirates Platinum Card

Interline travel benefits

Job summary

Emirates in Copenhagen is seeking a dedicated passenger services professional to join our airport team. You will deliver high-quality service at check-in, boarding, and at the ticket desk, ensuring compliance with Emirates standards. This role requires experience in airport operations and strong communication in English and Danish.

Join a global airline that offers unique travel benefits and a dynamic, multicultural work environment in Denmark.

Qualifications

• Secondary education or equivalent qualification.
• Experience in airport passenger services operations.
• Working knowledge of Departure Control Systems (DCS).
• Completion of professional training in Passenger Services and Ground Operations.
• Knowledge of Reservations and Ticketing would be an advantage.
• Fluent in spoken and written English and Danish.

Responsibilities

• Deliver high-quality passenger service at check-in, boarding, arrivals, and special service areas, ensuring compliance with Emirates standards and procedures.
• Coordinate boarding activities, flight documentation, and post-flight reconciliation to support safe and on-time departures.
• Provide guidance to team members and oversee operational areas to maintain service excellence and efficiency.
• Liaise with service providers, including Chauffeur Drive and Ground Handling Agents, to ensure seamless passenger support and baggage handling.
• Manage passenger issues relating to baggage, visas, excess baggage, delays, disruptions, and denied boarding, ensuring effective communication and resolution.
• Prepare and complete operational reports, statistics, and flight documentation while maintaining accurate records.
• Ensure compliance with safety procedures and promptly report any operational incidents or equipment damage.
• Act as deputy to the Check-in Supervisor when required, including conducting flight briefings and allocating resources.
• Provide support at the Ticket Desk during staffing shortages and carry out credit card verification and travel document checks.

Skills

Passenger services

DCS knowledge

Fluent English

Fluent Danish

Education

Secondary education or equivalent

Tools

DCS software

Job description

Emirates in Copenhagen is seeking a dedicated passenger services professional to join our airport team. You will deliver high-quality service at check-in, boarding, and at the ticket desk, ensuring compliance with Emirates standards. This role requires experience in airport operations and strong communication in English and Danish.

Join a global airline that offers unique travel benefits and a dynamic, multicultural work environment in Denmark.