Ground Operations Assistant- Copenhagen Airport

Dansk Sprogskole; Kastrup; On-site; DKK 260,000 - 300,000; Full time

Job summary

Dansk Sprogskole is seeking a Ground Operations Assistant to support daily flight operations at check-in counters, gates, and ramp areas. You will provide high-quality service, coordinate boarding, and ensure safe, punctual flight handling.

We value aviation experience, strong communication, and the ability to thrive in a fast-paced, multicultural environment. Flexibility to work weekends/holidays and English proficiency are required, with Danish or Chinese as a plus.

Qualifications

• Experience in airport/aviation environments preferred.
• Strong communication and customer-service skills.
• Ability to work in a fast-paced, multicultural environment.
• Flexible schedule, including weekends and holidays.
• Proficiency in English; knowledge of Danish or Chinese is an advantage.

Responsibilities

• Check-in passengers at counters.
• Coordinate boarding procedures at gates.
• Assist ramp operations and luggage handling.
• Maintain communication with operation centers and partners.
• Ensure safety, security, and operational standards.

Skills

Aviation experience

Communication skills

Customer-service mindset

Multicultural teamwork

English fluent

Job description

About the Role

We are seeking Ground Operations Assistant who is serviceminded, proactive, and reday to learn. The successful candidate will support daily flight operations by providing high-quality service at the check-in counters, boarding gates, and ramp areas, ensuring safe, efficient, and punctual flight handling.

Key Responsibilities

Perform passenger check-in, document verification, and luggage handling at the check-in counters.

Manage boarding procedures at the gate, including announcements, passenger coordination, and communication with flight crews.

Coordinate ground handling activities on the ramp, ensuring safe aircraft turnaround operations.

Maintain communication with airline operation centers, airport authorities, and service partners.

Ensure compliance with safety, security, and operational standards.

Provide exceptional customer service and resolve passenger inquiries efficiently.

Qualifications

Prior airport or aviation experience preferred.

Strong communication and customer-service skills.

Ability to work in a fast-paced, multicultural environment.

Flexible schedule, including weekends and holidays.

Proficiency in English; knowledge of Danish or Chinese is an advantage.