Global Head of Support & Training & Enablement
Connected Cars
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Benefits offered by this job
Job summary
Connected Cars is seeking a Head of Support & Training to lead a 5-person technical product support team and to scale international operations. You will partner with Sales and Customer Success to translate technical solutions into customer value, drive onboarding for 15–20 CIC stakeholders, and own Zendesk architecture and performance metrics.
The role requires strong B2B SaaS/IoT support leadership, deep technical and commercial acumen, and experience managing multi-market accounts.
Qualifications
- Proven track record leading B2B technical support in a high-growth SaaS/IoT environment.
- Experience with software integrations, diagnostics, and APIs.
- Ability to translate technical guidance for technical and commercial stakeholders.
- Experience with multi-market enterprise accounts.
Responsibilities
- Lead a 5-person product support team, including one fully remote member.
- Collaborate with Sales & CS to enable account growth and value.
- Own Zendesk architecture, routing, SLAs, and performance metrics.
- Oversee onboarding and training for 15–20 international CIC stakeholders.
- Act as senior escalation point for complex enterprise issues.
Skills
Tools
Job description
Connected Cars is seeking a Head of Support & Training to lead a 5-person technical product support team and to scale international operations. You will partner with Sales and Customer Success to translate technical solutions into customer value, drive onboarding for 15–20 CIC stakeholders, and own Zendesk architecture and performance metrics.
The role requires strong B2B SaaS/IoT support leadership, deep technical and commercial acumen, and experience managing multi-market accounts.
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