Technical Customer Success Manager: CCaaS & SaaS

Puzzel AS; København; Híbrido; DKK 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Puzzel seeks a Technical Customer Success Manager to join our Customer Success team. You will combine a strong CSM instinct with deep technical grounding to understand complex customer environments and translate insights into action.

You will sit with a customer's IT team, operations leader and CX Director, guiding discovery, diagnosing barriers, and driving adoption across Nordic and European customers with structured onboarding to the Puzzel suite.

Qualificações

• Experience in technically complex, customer-facing roles (Solutions Engineering/Consulting/Technical Customer Success/Professional Services) in CCaaS or SaaS.
• Strong knowledge of contact centre concepts (voice, routing, SIP/VoIP, IVR).
• Understanding CTI, CRM integrations, APIs and SaaS integration patterns.

Responsabilidades

• Lead technical discovery with business, operations and IT stakeholders.
• Diagnose root causes across adoption, process, configuration and integration.
• Own complex customers and develop measurable Success Plans.
• Demonstrate Puzzel across multiple products and advise on configuration impacts.
• Drive optimisation using data to identify risks and improvements.
• Protect renewals by identifying risk early and providing evidence to account management.
• Coordinate handoffs with Architecture/Services/Engineering.
• Coach and enable Product CSMs and maintain demo environments.

Conhecimentos

CCaaS knowledge

SaaS/telecoms experience

Technical discovery

Stakeholder management

Product and technical capability

English fluency

Descrição da oferta de emprego

Puzzel seeks a Technical Customer Success Manager to join our Customer Success team. You will combine a strong CSM instinct with deep technical grounding to understand complex customer environments and translate insights into action.

You will sit with a customer's IT team, operations leader and CX Director, guiding discovery, diagnosing barriers, and driving adoption across Nordic and European customers with structured onboarding to the Puzzel suite.