Senior Manager, Customer Experience & Product

Level Recruitment AB; København; Hybrid; DKK 900,000 - 1,500,000; Full time

Job summary

atNorth is seeking a Senior Manager of Customer Experience & Product to lead the Customer Experience & Product function within Customer Operations. You will shape the customer experience strategy, drive customer journey excellence and oversee product, service catalogue and customer-facing platform priorities across an international and fast-growing digital infrastructure organization.

The role combines strategy, product and service management, platform development and leadership.

Qualifications

• 8–10+ years in customer experience, customer success, product or service management.
• Experience in data center/IT infrastructure or complex services is preferred.
• Strong leadership and ability to develop high-performing teams.
• Fluency in English; Danish is a plus.

Responsibilities

• Define and lead CX & Product strategy, governance and roadmaps.
• Translate customer insight into priorities, OKRs and actions.
• Own end-to-end customer journey standards across lifecycle.
• Govern feedback, onboarding, enablement and self-service experiences.
• Prioritize portal, CRM, Jira and other digital capabilities.
• Lead and develop Product Manager and CX Manager.
• Align cross-functional stakeholders to strategic priorities.
• Monitor progress against OKRs and improvements.

Skills

Customer experience

Product management

Service delivery

Leadership

Stakeholder management

Cross-functional leadership

Executive reporting

Communication

Education

Bachelor’s or Master’s degree in Business or IT

Job description

atNorth is seeking a Senior Manager of Customer Experience & Product to lead the Customer Experience & Product function within Customer Operations. You will shape the customer experience strategy, drive customer journey excellence and oversee product, service catalogue and customer-facing platform priorities across an international and fast-growing digital infrastructure organization.

The role combines strategy, product and service management, platform development and leadership.