Global Customer Quality Leader & Strategic Partner

DANFOSS A/S; Nordborg; On-site; DKK 900,000 - 1,200,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss is seeking a Senior Manager, Global Customer Quality to lead the voice of the customer across B2B and OEM markets. You will align customer expectations with our commercial and quality goals, partnering with sales and key accounts to drive opportunities, escalations, and performance reviews in a global setting.

You will champion preventive quality initiatives, enable data-driven decisions, and collaborate across sales, engineering, and manufacturing to distinguish our customer

Qualifications

• Demonstrated experience in a customer-facing quality leadership role in manufacturing, industrial B2B, or OEM.
• Experience working with commercial teams such as sales, key account management, or business development.
• Ability to build trust with customers and translate technical topics into commercial value.
• Proficiency with structured problem-solving (8D, root cause analysis) and quality management systems.
• Strong communication and leadership skills to influence a global organization.

Responsibilities

• Define and lead the global customer quality strategy, aligning customer expectations with commercial and quality goals.
• Act as a trusted quality partner to sales teams and strategic customers, guiding opportunities, escalations, and reviews.
• Champion preventive quality initiatives and data-driven decisions to enhance customer satisfaction and operations.
• Build collaborative partnerships across sales, engineering, and manufacturing to embed quality as a differentiator.
• Mentor and develop a high-performing global team with a culture of inclusion and customer focus.

Skills

Customer-facing leadership

Quality leadership

Cross-functional collaboration with销售?

Job description

Danfoss is seeking a Senior Manager, Global Customer Quality to lead the voice of the customer across B2B and OEM markets. You will align customer expectations with our commercial and quality goals, partnering with sales and key accounts to drive opportunities, escalations, and performance reviews in a global setting.

You will champion preventive quality initiatives, enable data-driven decisions, and collaborate across sales, engineering, and manufacturing to distinguish our customer