Senior Manager, Global Customer Quality

DANFOSS A/S; Nordborg; On-site; DKK 900,000 - 1,200,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss is seeking a Senior Manager, Global Customer Quality to lead the voice of the customer across B2B and OEM markets. You will align customer expectations with our commercial and quality goals, partnering with sales and key accounts to drive opportunities, escalations, and performance reviews in a global setting.

You will champion preventive quality initiatives, enable data-driven decisions, and collaborate across sales, engineering, and manufacturing to distinguish our customer

Qualifications

• Demonstrated experience in a customer-facing quality leadership role in manufacturing, industrial B2B, or OEM.
• Experience working with commercial teams such as sales, key account management, or business development.
• Ability to build trust with customers and translate technical topics into commercial value.
• Proficiency with structured problem-solving (8D, root cause analysis) and quality management systems.
• Strong communication and leadership skills to influence a global organization.

Responsibilities

• Define and lead the global customer quality strategy, aligning customer expectations with commercial and quality goals.
• Act as a trusted quality partner to sales teams and strategic customers, guiding opportunities, escalations, and reviews.
• Champion preventive quality initiatives and data-driven decisions to enhance customer satisfaction and operations.
• Build collaborative partnerships across sales, engineering, and manufacturing to embed quality as a differentiator.
• Mentor and develop a high-performing global team with a culture of inclusion and customer focus.

Skills

Customer-facing leadership

Quality leadership

Cross-functional collaboration with销售?

Job description

Req ID: 48289

Job Location: Grodzisk Mazowiecki, PL, Nordborg, DK

Employment Type: Full Time

Segment: Danfoss Climate Solutions Segment

Job Category: Quality and Environment, Health and Safety (EHS)

Work Location Type: On-site

Job Title: Senior Manager, Global Customer Quality

The Impact You'll Make

At Danfoss, we believe quality is the foundation of our long-term customer partnerships.

As our Senior Manager, Global Customer Quality, you will be the voice of our strategic customers, connecting their expectations with our business growth and operational excellence across B2B and OEM markets.

Are you a quality leader who thrives on collaboration with customers and commercial teams? You will be a trusted quality partner for our key account managers and sales drivers, translating complex technical topics into clear business impact and strengthening customer confidence.

You’ll join a team with a global mindset that is committed to learning and developing together. This is your opportunity to influence across functions, advance customer-focused improvements, and help shape a culture where quality truly differentiates us.

What You’ll Be Doing

• Define and lead the global customer quality strategy, bringing the voice of the customer into our operations to align their expectations with our commercial and quality goals
• Act as a trusted quality partner to sales teams and strategic customers, guiding them through new business opportunities, escalations, and performance reviews
• Champion preventive quality initiatives and data-driven decisions that enhance customer satisfaction and strengthen our operational performance
• Build collaborative partnerships across sales, engineering, and manufacturing to embed quality as a key differentiator in all our customer relationships
• Mentor and develop a high-performing global team, fostering a culture of inclusion, customer-focus, and continuous growth

What We're Looking For

• Demonstrated experience in a customer-facing quality leadership role, ideally within a manufacturing, industrial B2B, or OEM environment
• A background working collaboratively with commercial teams, such as sales, key account management, or business development
• A talent for building trust with customers, understanding their business needs, and translating technical topics into clear commercial value
• Proficiency with structured problem-solving (8D, root cause analysis) and a solid understanding of quality management systems
• Effective communication and leadership skills, with the ability to influence and inspire change across a global organization

We are committed to creating an inclusive work environment where people of all backgrounds are respected, valued, and can bring their authentic selves to work.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us
• We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about -we think they’re great.

Ready to Make a Difference?

Ready to make a difference? If this role excites you, we’d love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.