Global Customer Engagement Architect — Temporary

LEO Pharma; København; On-site; DKK 900,000 - 1,100,000; Part time

Job summary

LEO Pharma is seeking a Senior Global Business Process Owner (temporary) to lead the design and governance of scalable customer engagement processes across global markets. You will connect commercial needs with technical delivery, ensuring global standards and value creation for patients and customers.

You will collaborate with Global IT and external partners, drive workshops, and translate business needs into concrete process designs and acceptance criteria, enabling rapid, scalable rollout.

Qualifications

• Extensive experience in business process design and optimisation within pharma or life sciences commercial operations.
• Experience with CRM platforms such as Veeva CRM, Salesforce Life Sciences Cloud, or equivalent.
• Proven ability to apply Lean, value stream mapping, Gemba, or similar improvement methods.
• Experience translating business needs into requirements, acceptance criteria, and delivery input for IT or external partners.

Responsibilities

• Design and govern scalable customer engagement processes across global and local markets.
• Facilitate cross-functional workshops and drive alignment across units and regions.
• Translate business needs into process flows, user stories, requirements, and acceptance criteria with IT/external partners.
• Make process design decisions within your portfolio and escalate when needed.
• Drive continuous improvement using Lean, Kaizen, value stream mapping or similar methodologies.
• Set global standards and enable train-the-trainer models for adoption.

Skills

Business process ownership

CRM experience

Facilitation

Stakeholder management

Communication skills

Tools

Veeva CRM

Salesforce Life Sciences Cloud

Job description

LEO Pharma is seeking a Senior Global Business Process Owner (temporary) to lead the design and governance of scalable customer engagement processes across global markets. You will connect commercial needs with technical delivery, ensuring global standards and value creation for patients and customers.

You will collaborate with Global IT and external partners, drive workshops, and translate business needs into concrete process designs and acceptance criteria, enabling rapid, scalable rollout.