Global Customer Care Team Leader - Logistics

Arla Group; Viby; On-site; DKK 650,000 - 800,000; Full time

Job summary

Arla Foods Ingredients is seeking a Team Leader for Customer Care (Overseas) to lead a team of Logistics Coordinators responsible for global order-to-delivery processes. You will balance people leadership with hands-on operational responsibilities in a fast-paced, collaborative setting.

The role emphasizes developing others, driving improvements, and coordinating with Sales, Supply Chain, Finance, and external partners to deliver excellent service to overseas markets.

Qualifications

• Experience in international logistics, sea freight and air freight operations.
• Strong stakeholder management and cross-functional collaboration.
• Engaging leadership style that builds trust and develops others.
• Ability to prioritise and make decisions in a fast-paced environment.

Responsibilities

• Leading, coach, and develop a team of Logistics Coordinators, ensuring engagement and performance
• Managing and prioritizing daily operations, including handling escalations and complex customer cases
• Coordinate with internal stakeholders and external logistics partners to ensure timely and efficient deliveries
• Drive continuous improvements in processes, data quality, and ways of working
• Take an active role in daily operations through responsibility of selected customers

Skills

People leadership

Cross-functional collaboration

Stakeholder management

Decision making

Prioritisation

Relationship building

Job description

Arla Foods Ingredients is seeking a Team Leader for Customer Care (Overseas) to lead a team of Logistics Coordinators responsible for global order-to-delivery processes. You will balance people leadership with hands-on operational responsibilities in a fast-paced, collaborative setting.

The role emphasizes developing others, driving improvements, and coordinating with Sales, Supply Chain, Finance, and external partners to deliver excellent service to overseas markets.