Senior Sales Supporter, Arla Foods Ingredients - Aarhus

Arla Foods; Denmark; Sur place; DKK 360 000 - 480 000; Plein temps

Résumé du poste

Arla Foods Ingredients (AFI), part of the Arla Foods Group, seeks a Senior Sales Supporter to bolster a global sales team serving early life and specialised nutrition customers. You will support account managers, drive CRM/ERP activities, and coordinate data management across functions in a multinational matrix environment.

The role requires several years in sales support or commercial administration, strong organisational skills, and fluent English. Interviews will be conducted continuously.

Qualifications

• Several years of experience in sales support, customer service, commercial administration or a similar role.
• Experience across different business systems, preferably CRM and ERP platforms.
• Strong analytical and organisational skills with the ability to manage a broad range of tasks without compromising quality.

Responsabilités

• Support account teams with customer-related activities, proactively identifying where your support can add value.
• Handle customer requests relating to documentation, samples, stock levels, order deviations and product information.
• Support CRM activities, including opportunities, quotations, contracts, customer contacts, and sample management.
• Create and maintain customer master data and support account setup processes.
• Manage customer complaints in close cooperation with Quality and Regulatory colleagues.
• Support forecasting activities and act as a key user of business systems such as IBP and CRM.
• Prepare invoices, sales reports and customer-related analyses, while coordinating with internal stakeholders.

Connaissances

Sales support experience

Analytical skills

Organisational skills

Customer service

Communication skills

Outils

CRM systems

ERP systems

IBP

Description du poste

Would you like to play a key role in supporting a global sales organisation working with ingredients for early life and specialised nutrition customers around the world? You will become part of Arla Foods Ingredients (AFI), an independent company within the Arla Foods Group and a global leader in natural whey ingredients. Our ingredients are used across categories including infant nutrition, medical nutrition, sports nutrition, bakery, beverages and dairy.

"You will join our Specialised Nutrition business and become a key member of a highly engaged commercial team consisting of account managers, sales development managers, nutrition scientists and support functions. As Senior Sales Supporter, you will be an essential contributor to the daily execution of our sales activities while helping drive best practices, process improvements and knowledge sharing across the organisation," says Morten Boesen, Head of Global Sales, Specialised Nutrition.

How You Will Make An Impact

As Senior Sales Supporter, you will play a central role in ensuring the smooth execution of our commercial activities and supporting the continued growth of our global customer portfolio. You will work closely with Account Managers, Sales Development Managers and a broad network of stakeholders across the organisation.

Your key responsibilities will be to

• Support account teams with customer-related activities, proactively identifying where your support can add value
• Handle customer requests relating to documentation, samples, stock levels, order deviations and product information
• Support CRM activities, including opportunities, quotations, contracts, customer contacts, and sample management
• Create and maintain customer master data and support account setup processes
• Manage customer complaints in close cooperation with Quality and Regulatory colleagues
• Support forecasting activities and act as a key user of business systems such as IBP and CRM

In addition, you will prepare invoices, sales reports and customer-related analyses, while coordinating with internal stakeholders.

What Will Make You Successful

You have several years of experience in sales support, customer service, commercial administration or a similar role, combined with experience of working across different business systems, preferably including CRM and ERP platforms. You bring strong analytical and organisational skills and can manage a broad range of tasks without compromising quality or accuracy.

You are service-minded, highly organised and comfortable working in an international matrix organisation with many stakeholders. You enjoy creating structure, solving problems and enabling others to succeed. Your collaborative approach allows you to build productive relationships across functions and cultures, while your clear communication style enables you to guide and support colleagues with confidence. Fluency in written and spoken English is essential.

What do we offer?

This is a unique opportunity to join a global market leader within specialised nutrition and become part of a collaborative and ambitious commercial organisation. You will gain broad exposure to international customers and cross-functional stakeholders while developing your business understanding and professional capabilities.

Would you like to join us?

If you would like to become part of Arla Foods Ingredients and help support a growing international business, seize this exciting opportunity. We will conduct interviews continuously.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

_JENCL

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