Senior Global Sales Support Specialist

Arla Group; Viby; On-site; DKK 480,000 - 640,000; Full time

Job summary

Arla Foods Ingredients (AFI), part of the Arla Foods Group, is seeking a Senior Sales Supporter to join a global sales organisation serving early life and specialised nutrition customers.

You will work closely with account managers and a broad stakeholder network, handling CRM/ERP activities, customer data, and forecasting while driving process improvements and knowledge sharing across the organisation.

Qualifications

• Three+ years in sales support, customer service or commercial administration.
• Experience with CRM and ERP platforms across international teams.
• Strong analytical and organizational skills, ability to manage multiple tasks.

Responsibilities

• Support account teams with customer-related activities, proactively adding value.
• Handle customer requests for documentation, samples, stock levels, orders and product information.
• Support CRM activities, including opportunities, quotations, contracts, customer contacts and samples.
• Create and maintain customer master data; assist with account setup processes.
• Manage customer complaints in collaboration with Quality and Regulatory teams.
• Support forecasting and act as a key user for IBP and CRM.
• Prepare invoices, sales reports and customer-related analyses coordinating with stakeholders.

Skills

Sales support

CRM systems

ERP systems

Analytical skills

Tools

CRM software

ERP software

Job description

Arla Foods Ingredients (AFI), part of the Arla Foods Group, is seeking a Senior Sales Supporter to join a global sales organisation serving early life and specialised nutrition customers.

You will work closely with account managers and a broad stakeholder network, handling CRM/ERP activities, customer data, and forecasting while driving process improvements and knowledge sharing across the organisation.