Concierge

1 Hotel South Beach, L.L.C.; København; On-site; DKK 350,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Training & development

Team recognition

Discounted hotel rates

Job summary

1 Hotel Copenhagen seeks a Concierge to be the face of the property, assisting guests, handling reservations, and ensuring a seamless flow of operations. Multitask in a fast-paced luxury environment while upholding the brand's service standards.

You are fluent in English, knowledgeable about local attractions, and comfortable with HMS and other hotel tech. A professional appearance and calm demeanor are essential, with flexibility to work nights, holidays, and weekends.

Qualifications

• Experience in Concierge or Guest Service in a luxury hotel.
• Strong knowledge of local attractions, venues, theatres, landmarks.
• Comfortable with hotel tech and HMS systems.
• Able to multitask and work under pressure with a positive attitude.
• Excellent communication, organization, and time management.

Responsibilities

• Assist guests with requests and reservations.
• Maintain smooth hotel operations through multitasking.
• Deliver outstanding service that aligns with the 1 Hotel brand.
• Learn new tools and HMS devices quickly.

Skills

Concierge experience

Guest service

Local knowledge

Tech-savvy

Multitasking

Time management

Cash handling

English fluency

Professional appearance

Conflict resolution

Flexible schedule

Additional languages

Tools

Hotel Management System (HMS)

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

As a Concierge at 1 Hotel Copenhagen, you will be the face of our hotel, creating memorable experiences for every guest who walks through our doors. You will handle various tasks such as assisting with guest requests, managing reservations, and maintaining a seamless flow of operations throughout the hotel. Your ability to multitask, stay organized, and maintain a calm demeanor under pressure will be key in delivering the outstanding service that 1 Hotel is known for. If you have excellent communication skills, a passion for hospitality, and a strong knowledge of local attractions, we want to hear from you!

About you…

• - Previous experience in a Concierge or Guest Service role in a luxury hotel.
• - Highly knowledgeable about local attractions, restaurants, nightlife, and entertainment, including theatres, and city landmarks.
• - Comfortable with technology and systems, including the Hotel Management System (HMS) and devices, and capable of learning new tools quickly.
• - Ability to multitask effectively and work efficiently under pressure while keeping a positive attitude.
• - Professional with strong communication, organization, and time-management skills.
• - Strong math skills and knowledge of standard cash handling procedures and computerized register systems.
• - Fluent in both oral and written English, with excellent communication and customer service abilities.
• - Detail-oriented, with the ability to follow verbal/written instructions and handle multiple tasks simultaneously.
• - Able to maintain composure in stressful situations and effectively resolve conflicts with guests or team members.
• - Maintain a professional appearance and demeanor that aligns with 1 Hotel’s brand and culture.
• - Flexible to work a 24-hour operation, including holidays and weekends, to meet the business needs of the hotel.
• - Additional language skills are preferred but not required.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• - Designed by Nature work environment.
• - Competitive salary package with included pension and health insurance benefits.
• - Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• - SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• - Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• - Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.